Posted: 7/3/22 at 11:20am
blm2323 said: "Well, I’m cursed. Our tickets we purchased in January 2020 eventually ended up on June 21 - the day before Hugh returned. We switched them to July 5th - the day before Sutton returns.
Like others have said, I love understudies and think they are extremely talented. However, I’m not going to pay Hugh/Sutton prices for an understudy.
All of that to ask: can I exchange tickets again? Can I do it online/phone so I don’t have to train in to the city?
When Hugh was out we received an email notifying us we could exchange but nothing for Sutton. Any insight is appreciated!
"
Try calling Telecharge-Customer Service. Tell them you would like to purchase new tickets ( same deal as the 1st set) for a new date because you are unable to go to the earlier performance. But before asking to buy new tickets in your behalf ( they can do that), ask them that if after the new tickets are purchased if you can have the older tickets cancelled. That way, Telecharge suffers no potential loss and you can move to the preferred date. I have done this before and I did get a favorable response - of course I do not know if all agents will treat your case similarly. Be sure that they agree to a cancellation AFTER you have purchased the new set before buying the new set. No harm in trying.