Please, give them a break. Doing any kind of customer service work is difficult, and I'm sure this particular show is a challenge. It's sold out every night without fail, and I imagine such large crowds bring at least a few jerk customers every night. Ushering can be a stressful job, but when I saw Hamilton the ushers were pleasant and professional, despite the huge crowd.
Namo, I will agree about the lobby- it is a nightmare at intermission. I went to the bathroom and I couldn't even walk through the crowd between the different lines for the bar, restroom, and merchandise. There was a group of maybe 5 or 6 people who also decided that the packed lobby was the perfect place to stand and have a conversation- sadly, they didn't seem to get the hint that everyone around them just wanted to head back to their seats.
I am a firm believer in serendipity- all the random pieces coming together in one wonderful moment, when suddenly you see what their purpose was all along.
Updated On: 2/24/16 at 01:11 AM