Terrible experience at THE 39 STEPS today...- Page 2

[secret-soul]

Posted: 1/13/08 at 7:40pm

the telemarketing kids are yelled at as part of their training and told to NEVER EVER take ANYONE off the do-not-call list unless they say "put me on the do not call list." even then, it often doesn't happen and i completely sympathize with that. in addition, if you're in the computer system from having purchased tickets before and you're being contacted because of that, call up subs/ticketing and ask them to look you up and make sure that your phone number is listed as "no calls" and your number is un-checked so that you do not recieve telemarketing calls. unfortunately, that's not automatic, a rep has to actually unclick a box to make sure you're not spammed and it's this whole thing...doesn't matter...if you don't want to be contacted, that's the best way to do it because then they won't have your information over in the other office.

as for the experience at the AA, i certainly can't speak for someone denying you the hearing device although since that's really against regulations it doesn't seem to make any sense, but as to the representative in the house, if you were trying to take a seat right before the start of the second act, i can understand her reaction. i'm not saying that to make you angry, but did you get the usher's name who said you could have another seat? did you get the name of the usher to whom you gave the bird? yes, they allow people to change seat locations, but if you came at her unprepared with only your Hiptix rear mezz ticket in hand and no name of another usher, then she had every right to deny you changing your seat.

as for a refund, don't expect it. did you go to the box office window when you left? did you explain the situation to people who actually handle money? you sat in your seat for the first act and you opted out of your seat for act two. you seat was used, i don't think you're getting your 21.25 back.

[allofmylife]

Posted: 1/13/08 at 8:01pm

All through life, I have always found that when you write to any individual in an organization about a problem, it pays to inquire separately in advance for the name of the president of the organization and put a simple ccname of president) at the bottom of the letter (spelled absolutely correctly). You don' have to actually SEND a copy of this letter to the president. It will scare the bejesus out of the recipient and ensure they do all they can to rectify the situation, in case the boss inquires about the status of the letter he received.

It works like a charm.

[jordangirl]

Posted: 1/13/08 at 8:12pm

Are they exempt from the federal regulations? I thought if you asked telemarketers to remove you from their call list and they don't, you can report them and they can be fined.

[verynewyorkcurious]

Posted: 1/13/08 at 8:14pm

"You didnt see it??!!!- did you sell your ticket?"

click!

that's very funny!

sorry to hear about your bad experience at the theatre, RoseStopnikCooks. such a shame. please let us know their response, if there's ever gonna be one.

[TomMonster]

Posted: 1/13/08 at 8:14pm

I think, though, Jordangirl, that if you have had business with a company before, they are allowed to call you.

That and all not-for-profit businesses and charities are exempt from the Do-Not-Call regulations.

However, if requested they should stop calling. Please, please, please stop calling...

[verynewyorkcurious]

Posted: 1/13/08 at 8:17pm

How do you guys get sucked onto their calling list anyway? I ordered my ticket for Sunday In The Park With George online..I forgot if I put down my phone number or not. I really hope not.

[secret-soul]

Posted: 1/13/08 at 8:18pm

well, either that or the unfortunate who opens the letter will know that the pres of the company has so many menial assistants that the letter will never get to him and then they laugh. i'm sure the people at dell are still laughing at me.

[TomMonster]

Posted: 1/13/08 at 8:28pm

verynewyorkcurious:

We got on the list be either we used to subscribe, or we have orderded online tickets through Ticketmaster or Telecharge. You have to include your phone number and that list gets sent to all of the not-for-profit theatres, and other mailing lists.

Roundabout is the only one that is relentless, though.

[Yankeefan007]

Posted: 1/13/08 at 8:34pm

I've never had a problem with Roundabout's calls.

Perhaps that's because whenever someone else picks up the phone and then hands it to me, I scream into the distance "TELL THEM I'M NOT HOME AND NEVER TO CALL BACK" before hanging up.

[RoseStopnikCooks]

Posted: 1/13/08 at 8:35pm

secret-soul, I have been going to the theater since I was 5 years old. 16 years later, this is the first time I have been told that I cannot move to an empty seat at intermission. I've actually had ushers move me during the first act because we were chatting about how lousy student rush is sometimes (TARZAN, once it was placed in the rear of the orchestra with the mezz blocking the top half of the stage).

I have also seen AT LEAST 10 Roundabout productions and moved to a new seat during the intermission of at least 5 of them, most likely almost all of them. One of which was AFTER THE FALL, an American Airlines Theater production. She was rude and her attitude and treatment was unfair and uncalled for.

[Jane2]

Posted: 1/13/08 at 8:35pm

Back to the thread topic-If you can't call the theater and speak to the administration directly, then you must send a certified letter immediately. You don't need any witnesses. Whom did you ask for the hearing device (the person who said they needed proof). Was it your usher? You don't need their name, just state what seat you were in and what performance it was. They can easily determine who it was that seated you.

Then mention the conversation with the house manager about the front row seat.

Those two incidents are enough for dismissal. I see it happening all the time. Please follow up immediately! Let us know what happened, and best of luck!

[MaronaDavies]

Posted: 1/13/08 at 9:20pm

The way the hearing device situation was handled was totally unacceptable. The official rule with the hearing devices is generally that you have to give them some form of ID. That's it. The hearing device rep had no right to ask you to prove your disability or assess your need based on your age (or perceived age).

[GHOSTLIGHT2]

Posted: 1/14/08 at 9:15am

That is truly infuriating, the best time to pitch a fuss is then and there.
If You showed the sensitivity of a Grizzly bear and stormed into the lobby DEMANDING to see the manager "NOW!" You would have seen some satisfaction if only because they would not want such an open - and public show of complaint.
You would not have got the runaround You did because how often do people expect others to do what YOU did? a lot of people count on it.
I never EVER look for trouble and never actively advise it,but the longer You put off the more likely they will get away with it.
It would in light of this be prudent to spread the word about the hearing device situation AND the bombarding of customers with voice mail.
People should know the character of anyone they may do business with.

[tazber]

Posted: 1/14/08 at 10:25am

Try to engage the telemarketers in phone sex just for laughs.

Have you seen the Ritz?

No, but what are you wearing?

What?

I asked what you were wearing. I'm in a thong. Are you feeling hot?




Then see who hangs up!

[Dre2387]

Posted: 1/14/08 at 2:38pm

Rose, good luck with everything. I can't you were treated like that. Unacceptable.

But I have to say, you didn't miss much of a show. The only good parts were the stage directions and the two guys playing almost every part.

Posted: 1/14/08 at 5:13pm

JRybka: perfectly stated!

I have a hard time believing that anyone who had a minute's experience would behave that way. On the other hand, I had an equally stunningly unpleasant experience at the Hayes once and the house manager WAS involved!

In any case, I don't believe you have to show proof of need to get a headset. That's like someone saying, "You can't use the handicapped- accessible bathroom because you don't LOOK handicapped." I think the headset rep was just incompetent.

Take ot further - be professional & calm & you will be heard.

[Mattbrain]

Posted: 1/14/08 at 5:35pm

That is terrible! Say something by all means.

And I saw 110 in the Shade last summer. I hope Dad didn't put our phone number down. Probably not cuz we live in Massachusetts.

Updated On: 1/14/08 at 05:35 PM