Peter2 said: "@IlanaKeller, thank you for writing the article. I always wonder where the ushers are when these things happen. If the performers can see the offender, it should be even easier for the ushers to seem him or her, since the LED is facing towards the back.
I also wish more audience members would speak up. You can do it nicely: "Your phone is really distracting--would you mind turning it off?" I've done this often and I don't remember anybody ever refusing to comply, even if they sometimes do it grumpily or with a roll of the eyes. Most people are too shy, I guess--but we should all do it on behalf of the performers as much as for ourselves.
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Thanks for the kind words! This was a long time coming, finally had that last little spark that pushed it over the edge. 
I agree some people may be hesitant to step in, but that it would be good if they did. Also if some ushers were more proactive. But then you'd have more ushers (unintentionally) causing distractions, which kinda evens out.
If there were more repercussions, it would be good, but kicking out/scaring off paying customers isn't exactly ideal for business either.
No easy answers.
Twitter: @IlanaKeller
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