Hamilton tix cancelled - HELP!- Page 2

[goanna40]

Posted: 11/14/16 at 2:20am

Thanks for all your supportive words everyone! I had almost given hope and reading these comments really galvanised me.

Shall call the Richard Rodgers and see if they can do anything.

And I have tweeted at LMM a few times already. Don't want to push it too hard- he might block me!

[Huss417]

Posted: 11/14/16 at 7:31am

Just curious how you are calling the theatre directly? Good Luck either way.

[goanna40]

Posted: 11/14/16 at 8:00am

Huss417 said: "Just curious how you are calling the theatre directly? Good Luck either way."

There's a phone number listed as the Richard Rodgers box office: [phone]

While I cannot be certain it is the theatre itself, it is at least different to the Ticketmaster number listed on the official website.

Updated On: 11/14/16 at 08:00 AM

[jjcasual]

Posted: 11/14/16 at 9:15am

This is probably a long shot since you're in Australia, but did anyone at your friend's billing address buy tickets for that ticket window? 

[perfectlymarvelous]

Posted: 11/14/16 at 9:31am

I believe that Ticketmaster has a specific arts/theatre telephone line that might be a bit more helpful than the main line...sorry I can't be more helpful than that, I'm in the UK and I don't know if the number that shows up for me would work for you. 

[neonlightsxo]

Posted: 11/14/16 at 11:48am

It seems like your account was flagged because you purchased in two transactions-- that's my best guess. HOWEVER, that's not against the rules. I would keep trying to reach out, as you only had bought 4 tickets, which is within the limit.

[Jish]

Posted: 11/14/16 at 1:05pm

I had a similar thing happen last year and it is virtually impossible to go through support. Ticketmaster will never overrule what the production decided to do. You definitely need to find some way to get in touch with the production (perhaps via the general management for the show?)

I did not get my issue resolved, it was an extra pair of tickets and I didn't get to use them and/or give them to friends. My only guess on what happened in my case is that I had an order that never went through cause I entered my credit card "CVV" code in wrong. That order was before the orders that were successful.

When I started to call them about the cancellation they kept mentioning an order I didn't recognize and we finally figured out it was the order that never went through due to the CC error. It showed up on their end that it never completed but I still worry this somehow contributed.

Another issue I have seen is that although you have conformed to the ticket limits for the period you bought within, if you (or your friend in this case) had bought Hamilton tickets for any other periods on sale they don't seem to properly enforce the periods as published on Ticketmaster site. Is that possible?

Updated On: 11/14/16 at 01:05 PM

[neonlightsxo]

Posted: 11/14/16 at 2:01pm

Jish, I also was wondering if it would be worth it to reach out to the GMs- Baseline Theatrical. They may not care, though...

[haterobics]

Posted: 11/14/16 at 3:43pm

Just to make sure, you're also watching Ticketmaster to see if these tickets have been released again for sale? There's no reason to believe they send a cancellation notice, and then hold them in limbo for some vetting/appeal period.

[Jish]

Posted: 11/14/16 at 3:45pm

haterobics said: "Just to make sure, you're also watching Ticketmaster to see if these tickets have been released again for sale? There's no reason to believe they send a cancellation notice, and then hold them in limbo for some vetting/appeal period."

True - though last year they did hold a bunch of tickets they cancelled and then released them at once in a big batch. Not sure they will be doing this again.

[haterobics]

Posted: 11/14/16 at 3:49pm

Jish said: "True - though last year they did hold a bunch of tickets they cancelled and then released them at once in a big batch. Not sure they will be doing this again."

Wasn't that timed to them announcing that they were going after bots in the NYT? No reason to do that regularly, I wouldn't imagine...

[neonlightsxo]

Posted: 11/14/16 at 3:53pm

They've released extra batches of cancelled/bots tickets more than once now. At least twice. No reason to believe they won't do it again.

That said-- they usually just say "Hey we just released some tickets" with no advance notice.

[goanna40]

Posted: 11/14/16 at 3:57pm

Checked Ticketmaster for our seats and they were no longer available. Shall keep an eye out for any announcements of the release of cancelled tickets. But considering the time zone differences, it is sometimes difficult for me to keep up.

neonlightsxo said: "Jish, I also was wondering if it would be worth it to reach out to the GMs- Baseline Theatrical. They may not care, though..."

Shall give them a try, there's no harm in it. I am willing to explore every avenue.

 

Called the theatre box office and they told us to call Ticketmaster customer service, so round and round it goes...

 

Also, I do believe it's the fact I used my friend's credit card. That action does look like bot-ish, because I'm in Australia, but my friend is US based (Australian, but lives in Houston, Texas)- so that sequence of events would raise a red flag. But once again, I didn't think it would be an issue and I bought the tickets in good faith. Urgh.

Updated On: 11/14/16 at 03:57 PM

[adam.peterson44]

Posted: 11/14/16 at 4:13pm

The producers set the rules and ticketmaster just follows them - they can't make exceptions for anyone.  But they can contact the producers on your behalf and ask them if they will consider your case.  That happened to me once, with ticketmaster saying that they couldn't do anything, and only the producer could decide if they were willing to make an adjustment.  I asked how i could contact them, and the ticketmaster person said that they could contact them for me and let me know what the response was.  I ask them to please proceed with that, and within a few days, i got an email from ticketmaster saying that the producer had agreed and the ticket would be switched.  Not the same producer, but also a popular show that was selling out, but there was plenty of lead time to allow them to accommodate the situation.  If the people you've spoken to at ticketmaster haven't already mentioned that option, perhaps you could try bringing it up when you call them back.  And the producers could presumably offer house seats for sale if the ones that were clawed back from you have already been re-sold.   Might as well ask - can't hurt. 

[goanna40]

Posted: 11/14/16 at 4:28pm

adam.peterson44 said: "The producers set the rules and ticketmaster just follows them - they can't make exceptions for anyone.  But they can contact the producers on your behalf and ask them if they will consider your case.  That happened to me once, with ticketmaster saying that they couldn't do anything, and only the producer could decide if they were willing to make an adjustment.  I asked how i could contact them, and the ticketmaster person said that they could contact them for me and let me know what the response was.  I ask them to please proceed with that, and within a few days, i got an email from ticketmaster saying that the producer had agreed and the ticket would be switched.  Not the same producer, but also a popular show that was selling out, but there was plenty of lead time to allow them to accommodate the situation.  If the people you've spoken to at ticketmaster haven't already mentioned that option, perhaps you could try bringing it up when you call them back.  And the producers could presumably offer house seats for sale if the ones that were clawed back from you have already been re-sold.   Might as well ask - can't hurt. "

Thanks for the suggestion! Will definitely ask the possibility of doing.

[Andy51]

Posted: 11/14/16 at 4:34pm

Another issue I have seen is that although you have conformed to the ticket limits for the period you bought within, if you (or your friend in this case) had bought Hamilton tickets for any other periods on sale they don't seem to properly enforce the periods as published on Ticketmaster site."

Wait, you're saying that if, e.g., I bought 3 tickets in the posted May - Aug 13 window and 4 rickets in the Aug. 15- Nov. 20 window, you have seen precedent for their canceling all of my tickets based on a conflation (or disregard) of the listed periods?  That would be troubling, as I have recently done precisely that, relying on the rules stated on the Ticketmaster site.  

 

[macnyc]

Posted: 11/14/16 at 4:36pm

This is all making me very nervous because I also bought tickets for the same time period. And here's what's odd: In my Ticketmaster account it says "There is a delivery delay on this event," but when I look at the seating chart for that performance, I see some pink "fan resale" icons. So someone is getting access to their tickets! 

Updated On: 11/14/16 at 04:36 PM

[Jish]

Posted: 11/14/16 at 4:51pm

Andy51 said: "

Another issue I have seen is that although you have conformed to the ticket limits for the period you bought within, if you (or your friend in this case) had bought Hamilton tickets for any other periods on sale they don't seem to properly enforce the periods as published on Ticketmaster site."

Wait, you're saying that if, e.g., I bought 3 tickets in the posted May - Aug 13 window and 4 rickets in the Aug. 15- Nov. 20 window, you have seen precedent for their canceling all of my tickets based on a conflation (or disregard) of the listed periods?  That would be troubling, as I have recently done precisely that, relying on the rules stated on the Ticketmaster site.  "

They shouldn't - but I am suspicious that could be one reason for my issues last year. No confirmation though.

[Jish]

Posted: 11/14/16 at 4:52pm

macnyc said: "This is all making me very nervous because I also bought tickets for the same time period. And here's what's odd: In my Ticketmaster account it says "There is a delivery delay on this event," but when I look at the seating chart for that performance, I see some pink "fan resale" icons. So someone is getting access to their tickets! "

The people selling the pink tickets could be people who got them at the box office. Or if you are cynical it could be the producers selling them. I wouldn't worry too much!

Updated On: 11/14/16 at 04:52 PM

[haterobics]

Posted: 11/14/16 at 7:11pm

Jish said: "macnyc said: "This is all making me very nervous because I also bought tickets for the same time period. And here's what's odd: In my Ticketmaster account it says "There is a delivery delay on this event," but when I look at the seating chart for that performance, I see some pink "fan resale" icons. So someone is getting access to their tickets! "

The people selling the pink tickets could be people who got them at the box office. Or if you are cynical it could be the producers selling them. I wouldn't worry too much!"

I don't think premium people have to wait to sell...

[macnyc]

Posted: 11/14/16 at 7:21pm

But the resales for that particular performance are all over the theater, including the mezzanine and the far sides of the orchestra, areas that are regular price.

[Hellob]

Posted: 11/14/16 at 10:37pm

I would have your friend reach out to her cc company and try to dispute the cancellation. It couldn't hurt as long as you are positive you acted within the rules and that she wasn't contacted by the fraud dept or TM. They may not be able to help but then again they might. The way I see it, it was a legitimate purchase made within the parameters so it's possible that your cc might have some sort of protection? Another possibility is trying to get tickets for another date depending on your airline policy. Some have exorbitant fees but some let you even exchange or pay the difference. 

[goanna40]

Posted: 11/14/16 at 11:02pm

Contacting the credit card company is definitely one option to pursue- thanks for the tip.

Unfortunately, I don't think moving my trip is possible, considering I just missed the most recent release and early July is when I have time off university.

[Islander_fan]

Posted: 11/15/16 at 3:58am

With regards to being able to call the Rodgers directly, all Nederlander theatres have the direct number for their theatres online. I use them all the time for work. That said, the only connection that the Rodgers box office has with Ticketmaster is the ability to check inventory. They can see what seats have been sold on Ticketmaster and vise versa that way no one is sold the same ticket twice. 

Sad to say, that in many situations where there is a ticketing issue, you can only resolve it with the place you bought it from. Example, say you got a ticket at TKTS and there's an issue, the box office can't do anything since, (although it would be an official and legit ticket) you didn't buy the ticket directly from them. 

[Fan123]

Posted: 11/15/16 at 3:21pm

If no other reasonable options yield results, you or your friend could try filing a complaint with the relevant ombudsman, consumer protection agency or similar. In my limited experience this can sometimes galvanize a company when nothing else will. I'm not certain which agency (if any) would be best given that the issue crosses borders and involves theatre tickets specifically, but your local agency could at least provide you with some initial advice. Some organisation called ICPEN also seems to specialise in cross-border complaints - refer link below. The fact that your friend is US-based while you're Australia-based might give you some more options as well. Even finding out the name of the relevant US agency and mentioning it in your next interaction with Ticketmaster/whoever, might help to move things along.

https://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies