The bands visit has poorly focused direction, is very slow paced, has no real resolution besides the dude picking up the phone, but that was in no way triggered by the events of the play, it just happened. It was an okay show in an average season, Come From Away is an amazing show, they are just compared because they are one-acts, and the bands visit fails where come from away succeeds, Come From Away leaves the audience moved and in tears, while the bands' visit has no real conflict and resolution. Over a year after opening, Come From Away is still at over 100% capacity, while as you could see, the band's visit is not. Look at stubhub, you can get tickets for below face value, that is clearly a negative indicator. Overall, most people agree, Come From Away is a superior show. Maybe you didn't like it, but that doesn't make that opinion right, as the majority of theatergoers clearly prefer come from away based on how they are filling that theater alone.