Ensemble1716440075 said: "I admit she was a childhood idol of mine via Phantom. Although I don't follow her like I used to, nor do I understand the level of devotion from some of her fans, I've got a soft spot for her.
Her voice has never been known as big brassy and belty like Patti LuPone, or even Glenn Close, so I was surprised as anyone she was cast. She's also 63, so her voice is probably not as strong as it once was. I don't think she's a total disaster. I would hope not, for her sake."
I don’t think anyone with knowledge of Glenn Close’s vocals would ever refer to them as brassy or belty. I think fans had high expectations for Sarah for a couple reasons. One would be because her earlier performances in shows like Aspects of Love and Song and Dance have proved that she has the ability to sing this role with a proper belt. Another would be because several of her performances over the years, particularly in her tours, have shown that she has a penchant for over the top artistic choices, so there was some hope that she would bring a similar approach to her portrayal of Norma. Apparently neither of these expectations were satisfactorily met.