Not sure if this is part of their “update”, but I decided to celebrate the New Year by pulling the trigger for my 60th birthday trip to Broadway in July, was on the Telecharge website and had picked the show and seat, went to log on....ACCOUNT LOCKED. What?
Called them at the designated phone number it told me to call, wait on hold for 30+ minutes and “Pat” picks up the call. Sounds like I woke her up, she’s talking groggily. I kindly explain my problem to her, “Let me get someone who can help you” she barely gets out of her mouth, and before I can say PLEASE DON’T PUT ME ON HOLD AGAIN, boom, hold mucus. I mean music. In the meantime I send an email asking for help.
More than fifteen minutes later another rep picks up, “Wait...what?...Hello?...Is someone there?” she says. I explain to her what has transpired, she explains somehow my call leapfrogged over the one she was already helping, and wants to put me on hold, again. We’re now 50+ minutes into the call. She takes my number and promises to call me right back.
Still haven’t heard back from her.
Updated On: 1/1/19 at 01:33 PM
