@ctorres23, I think there's some truth to what you're saying about how these things go viral, but I don't think that negates the actual complaints at play.
As I, and others, have pointed out, it seems like this one stings for some people in particular, because there's already so little representation for dark-skinned Afro-Latino people, and this is a movie that claims to celebrate a real-life community where, significantly, a lot of Afro-Latino people actually live. And I think the complaint is that out of 9 or 10 major characters (which is already a lot for a movie) there are 0 dark-skinned Afro-Latinos, which again, is significant because of the specific community people portrayed. You could say about almost any movie that there's "not enough dark-skinned Afro-Latino" people and you'd technically be right, but people don't get outraged, because most movies don't take place specifically in neighborhoods where a lot of Afro-Latino people live.
If an Afro-Latino person feels hurt or stung by this, that's valid, and we should make space for those feelings. And likewise, if they feel that they can't personally enjoy the movie as a result, that makes sense too. Do I think the movie should be "cancelled" or tossed in the cultural rubbish bin as a result? Should we focus exclusively on that issue, to the point of ignoring all the rest of the good qualities of the movie? Should we make other people feel guilty for liking it despite these issues? No on all counts.
It's possible to reconcile all of these things clashing, yet co-existing truths. It's difficult, but possible. And I think society would be better if we tried.
I can say personally that this is something I'm still working on: when this issue came up, my heart sank, because I loved the movie, but I don't want to feel like I'm contributing to these problems. As we speak, I'm sitting with that discomfort, processing it, and working to settle into the fact that I can love this movie, even though the criticisms about it are valid.