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#51

Tickets Refunds

Posted: 3/19/20 at 8:27pm

Trish2 said: "Thanks for starting this thread.

I purchased a ticket in cash for COMPANY this week. I'm out in NJ and wasn't able to get to box office before they closed. Does anyone know if they will honor that ticket for a future performance, or issue a cash refund when the box office re-opens?

Any info would be appreciated."

***UPDATE*** 3/19/20

A friend of mine dropped by the Jacobs Theatre today to check on the refund status for COMPANY.

There was a sign that read, "any CASH purchases made at box office or TDF can be refunded by sending the ticket into Telecharge, with the address given.

While i will certainly do that, it does make me nervous to send in the physical ticket, should it get lost in mail, etc., but i'll make a copy before sending it of course.

Has anyone ever mailed in a ticket for a refund before?

#52

Tickets Refunds

Posted: 3/19/20 at 8:38pm

I haven't had too much booked since the shutdown so there weren't that many refunds to process.

My concert was rescheduled to May. I think I got my refund for LCT's Intimate Apparel based on the bank statement (though it's just labeled as Telecharge, which is confusing). I'm waiting on the NYCC refund for Love Life.

I've been most impressed by the response from the Metropolitan Opera. They were quick to follow the rest of the industry in canceling performances and immediately issued refunds. And when the rest of the season was cancelled, the cost of those tickets were also promptly credited to my account. And they've generously been offering Live in HD transmissions on their website nightly. I can't imagine a better, more professional response from an audience standpoint.

#53

Tickets Refunds

Posted: 3/19/20 at 9:38pm

Received Company and Mockingbird.

Still waiting for Caroline (auto refund some time after 3 April), Mean Girls and Hamilton.

#54

Tickets Refunds

Posted: 3/19/20 at 9:51pm

Hudson (plaza suite) told me today 30 business days for a refund, and has to be approved by a supervisor. Rep wasn't clear on reason for refund delay but pushed me to exchange the tickets. Hudson has NOT been good about refunds...took me a week to finally get someone on the phone.

#55

Tickets Refunds

Posted: 3/19/20 at 10:09pm

Need Advice: I have tickets to see Tina for April 18. Since I think it is expected for Broadway not to re-open on April 12, should I try to get a refund for them now or wait till there is an official announcement regarding post April 12 performances? I've never had to try to get a refund for a ticket before so I'm just trying to figure out what the best practice would be.

#56

Tickets Refunds

Posted: 3/19/20 at 10:25pm

How did you ever get someone on the phone for the Hudson??!! It seems impossible.

#57

Tickets Refunds

Posted: 3/19/20 at 10:31pm

RW3 said: "Need Advice: I have tickets to see Tina for April 18. Since I think it is expected for Broadway not to re-open on April 12, should I try to get a refund for them now or wait till there is an official announcement regarding post April 12 performances? I've never had to try to get a refund for a ticket before so I'm just trying to figure out what the best practice would be."

Wait for an announcement, which should be coming soon. That way the refund will be automatic, and you won't have to deal with getting someone at Ticketmaster on the phone, which isn't always easy.

#58

Tickets Refunds

Posted: 3/19/20 at 10:56pm

novel idea said: "How did you ever get someone on the phone for the Hudson??!! It seems impossible."

I told you earlier how to find their email address!

#59

Tickets Refunds

Posted: 3/19/20 at 10:56pm

Updated On: 3/19/20 at 10:56 PM

#60

Tickets Refunds

Posted: 3/19/20 at 10:56pm

Updated On: 3/19/20 at 10:56 PM

#61

Tickets Refunds

Posted: 3/19/20 at 11:18pm

Testing1232 said: "uncageg said: "Still waiting for my TDF refund for my tickets for "The Minutes" tonight and "Flying Over Sunset" tomorrow."

Same here - received an email from TDF stating to be patient and refund might take up to 10 days"

I wonder if they mean 10 days after purchase or the scheduled performance? I am still waiting and it is going on two weeks since I purchased them.

Just give the world Love. - S. Wonder

#62

Tickets Refunds

Posted: 3/20/20 at 9:53am

uncageg said: "Testing1232 said: "uncageg said: "Still waiting for my TDF refund for my tickets for "The Minutes" tonight and "Flying Over Sunset" tomorrow."

Same here - received an email from TDF stating to be patient and refund might take up to 10 days"

I wonder if they mean 10 days after purchase or the scheduled performance? I am still waiting and it is going on two weeks since I purchased them.

"

i had tickets to Flying over sunset for 3/18 through TDF, and my refund was just issued this morning (minus the $4 fee). So, I assume it goes by date of performance. My ticketmaster Six tickets (for 4/5) refund was processed already. My Elton John concert tickets were not refunded as they are going to postpone to a later date, which I am happy about. I'm on the fence about purchasing new tix to Six for June. I feel like knowing I have something upcoming will help me mentally. Anyone else buying tix?

#63

Tickets Refunds

Posted: 3/20/20 at 11:44am

CT2NYC said: "RW3 said: "Need Advice: I have tickets to see Tina for April 18. Since I think it is expected for Broadway not to re-open on April 12, should I try to get a refund for them now or wait till there is an official announcement regarding post April 12 performances? I've never had to try to get a refund for a ticket before so I'm just trying to figure out what the best practice would be."

Wait for an announcement, which should be coming soon. That way the refund will be automatic, and you won't have to deal with getting someone at Ticketmaster on the phone, which isn't always easy."

Thanks for the advice CT2NYC. I really appreciate it.

#64

Tickets Refunds

Posted: 3/20/20 at 12:30pm

Both of my TDF refunds hit. One on Monday and one yesterday.

#65

Tickets Refunds

Posted: 3/20/20 at 1:10pm

All our group's Telecharge related refunds (Virginia Woolf, Company, Beetlejuice, Chicago) were very quick, within 1-2 days from the closure.

Still waiting on Ticketmaster related refunds (Moulin Rouge, Hadestown).

#66

Tickets Refunds

Posted: 3/20/20 at 5:00pm

Just got the e-mail for my refund (minus the $4.00 charge) this morning from TDF for "Flying Over Sunset". My ticket was for last night. I still have yet to get my refund for "The Minutes" which I was to see the night before last.

The refund has yet to hit my account.

Just give the world Love. - S. Wonder

#67

Tickets Refunds

Posted: 3/20/20 at 5:51pm

#68

Tickets Refunds

Posted: 3/20/20 at 5:56pm

Just checked - purchased the tix (TDF) on 2/25 for "Sing Street" - Performance was for 4/9 , so might be while till I see a refund

#69

Tickets Refunds

Posted: 3/24/20 at 5:20pm

Was supposed to see Hadestown on 3/14. I haven’t gotten a refund. Has anyone’s Hadestown refunds hit their banks yet?

#70

Tickets Refunds

Posted: 3/24/20 at 5:58pm

BLs68 said: "Was supposed to see Hadestown on 3/14. I haven’t gotten a refund. Has anyone’s Hadestown refunds hit their banks yet?"

Was supposed to see it on 3/15 and haven't heard a peep yet. Ticketmaster said it could take upward of 21 days before refunds hit though.

#71

Tickets Refunds

Posted: 3/24/20 at 6:13pm

Did anyone receive their code for 110% credit from TodayTix? I've also noticed most of their tickets for the future performances are available from June.

#72

Tickets Refunds

Posted: 3/24/20 at 6:38pm

gibsons2 said: "Did anyone receive their code for 110% credit from TodayTix? I've also noticed most of their tickets for the future performances are available from June."

I did. But you can also email them if you want an actual refund. I did and they credited my credit card 2 days later.

#73

Tickets Refunds

Posted: 3/24/20 at 8:16pm

gibsons2 said: "Did anyone receive their code for 110% credit from TodayTix? I've also noticed most of their tickets for the future performances are available from June."

They’re also still selling tickets for Take Me Out for performances April 2-12, so......

#74

Tickets Refunds

Posted: 3/24/20 at 10:20pm

So I have had to get ticket refunds in the past (RIP Lestat) but those were tickets I had bought from the box office directly so I am a LITTLE unsure how this on will work for me now if the closure is extended and my performance is cancelled. Others affected for far might be able to relate to my situation.

My tickets were bought through Ticketmaster BUT I opted for them to send me the physical tickets cus I keep them as a memento. They sit on the shelf next to my computer mocking me daily now BUT I DIGRESS.

Would I see the tickets refunded to my CC since they were purchased via Ticketmaster OR would I have to return them in person at a later date because I have been sent the physical tickets?

#75

Tickets Refunds

Posted: 3/24/20 at 10:26pm

Telecharge has been very good in refunds.
I’m still waiting on Ticketmaster refund for Lehman

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