Tickets Refunds — Page 5

As a box office manager: please have patience. And PLEASE DEAR GOD do not dispute a charge for any tickets for a non-profit (seeing CSC's Assassins mentioned made me think of this). The limited staff there doesn't need that headache to delay the work of refunding people even further.

Not too long ago, box offices could simply utilize a tool in the backend of their ticketing system to blanket refund entire performances. Due to newer PCI compliance rules with credit card data, this is no longer possible for many theaters. At mine, we have to go through all the orders one by one. I know many others in the industry are doing the same. Depending on how long ago your order was placed, you cc info may also have been purged from the system for your data security. These cases require phone calls in addition to the other work. Some companies have been able to get their staff set up to work from home, others have not (or were forced to lay off box office staff) and all this one-by-one refunding is being done by just a couple people.

If you dispute a charge via your cc company and win the claim, yes you'll get your money back. But on the box office's end, the ticket does not disappear from the system. So they have to go through a write off procedure to clear the ticket out and get their finances to balance. It's not easy, it's time consuming, and will burden small non-profit theater staff even further. Try calling or emailing if you really MUST have the money back immediately. Otherwise please be patient, this stuff is tedious and taking a while, but we are working.

Honestly, I fully expect Take Me Out to be canceled entirely. It was only supposed to run for two and half months anyways, and Jesse starts filming Grey's in July so there really is no room. Perhaps postponing it until next Spring is their best option. 

Updated On: 4/2/20 at 01:27 PM

bwiflyer said: "Still waiting on Blue Man refund from 03/13 from TDF......"

Still waiting on my 03/13 performance (the second day of cancellations)..........TDF said they started with 03/12 but clearly many of you with TDF tickets much later have already received refunds and since they don't really respond to email, I may have no choice but to dispute (not sure how long my CC allows you to dispute and already past 30 days since purchase)........

Although I realize it's more of a nuisance, given what's been said about the trouble and expense of a dispute to TDF or any other non-profit, it would be a nice thing to give them one more chance, warn them first that you are going to dispute, and see if they respond.

Someone else can clarify because I am not an expert on this, but I believe the federal law is that you have 60 days from the date of the statement that the charge is on to initiate a dispute.  I don't know how the law takes into consideration that you might buy a ticket more than 60 days in advance of a performance.

BwayinVan said: "Anyone heard from Roundabout? I got the blanket email a while ago saying they would be in touch about Options but haven’t heard anything further."

I came here to ask the same question. Curious about my refund for Caroline or Change. I've received refunds from Audience Rewards for Jagged Little Pill (perf. 4/ and from Lincoln Center for Flying Over Sunset (perf. 4/25). Just waiting on Roundabout for Caroline or Change (Perf. 5/2). 

Edited to add: I just called Roundabout and asked for a refund. They asked for my order number and the date I was attending. Then, they informed me they will cancel and put the refund through. They said it can take up to 3 weeks for it to appear back on my card. So, maybe try calling Roundabout.

Updated On: 4/4/20 at 10:27 AM

billis2 said: "Although I realize it's more of a nuisance, given what's been said about the trouble and expense of a dispute to TDF or any other non-profit, it would be a nice thing to give them one more chance, warn them first that you are going to dispute, and see if they respond.

Someone else can clarify because I am not an expert on this, but I believe the federal law is that you have 60 days from the date of the statement that the charge is on to initiate a dispute. I don't know how the law takes into consideration that you might buy a ticket more than 60 days in advance of a performance."

That federal law is 60 days. But it's worth a try.

 

JVJ93 said: "Did anyone have tickets for a show through NYTW? They mentioned nothing in their emails about refunding peoples tickets for Endlings or Sanctuary City. I’ve emailed them twice and have heard nothing back"

I had a ticket for Sanctuary City on 3/20 and I received an email from NYTW weeks ago with a link to a form where you could request a refund or donate the cost of your ticket. My friends who had tickets to shows there received it as well. 

ArtMan said: You can dispute a charge older than sixty days. I have and won. I currently have a dispute in place for a charge November 2019, for a cancelled May 1 Europe tour. The tour company is keeping some of my money. The Government states we can't fly to and from Europe and the tour company cancelled the tour. Yet think they can keep $320 for a cancellation fee.

Is the tour company in the USA or Europe?

 

JayElle said: "ArtMan said:You can dispute a charge older than sixty days. I have and won. I currently have a dispute in place for a charge November 2019, for a cancelled May 1 Europe tour. The tour company is keeping some of my money. The Government states we can't fly to and from Europe and the tour company cancelled the tour. Yet think they can keep $320 for a cancellation fee.

Is the tour company in the USA or Europe?

Jay, Tour Company is in US.  Gate One Travel.  I have used them for 17 trips prior.

 

AlanB3 said: "I had tickets for 8 shows between March 17-23. Telecharge refunds for 7 of them and all cleared yesterday or today. Roundabout roadrunner email for one and they emailed to confirm refund last week, but it has not cleared yet,. They said 10 days."

I too did not get refund for one of my ticket.

Updated On: 4/8/20 at 09:39 AM

TDF has had to lay off so many people, they are hurting so badly. If you can swing it, please donate to them.