Posted: 4/2/20 at 1:24pm
TodayTix still didn't refund my ticket for the April 3 performance of Take Me Out. I followed up twice and received a reply that their operations team is still awaiting refunds from this production.
Posted: 4/2/20 at 1:27pm
Honestly, I fully expect Take Me Out to be canceled entirely. It was only supposed to run for two and half months anyways, and Jesse starts filming Grey's in July so there really is no room. Perhaps postponing it until next Spring is their best option.
Updated On: 4/2/20 at 01:27 PM
Posted: 4/2/20 at 1:53pm
Posted: 4/3/20 at 7:45am
bwiflyer said: "Still waiting on Blue Man refund from 03/13 from TDF......"
Still waiting on my 03/13 performance (the second day of cancellations)..........TDF said they started with 03/12 but clearly many of you with TDF tickets much later have already received refunds and since they don't really respond to email, I may have no choice but to dispute (not sure how long my CC allows you to dispute and already past 30 days since purchase)........
Posted: 4/3/20 at 11:57am
Posted: 4/3/20 at 1:01pm
Posted: 4/3/20 at 1:14pm
Everyone should absolutely feel free to initiate a credit card dispute, at any time, and if there’s a ticking clock, should do so sooner than later. The only thing to keep in mind is that, in addition to lost revenue, at the time of dispute merchants are charged an additional fee, which averages $25 to $30, for each claim.
But in a case like this, that can be seen as an argument in favor of launching a dispute, since if their refund policy is haphazard or not being done in order of performance date, disputes would ostensibly spur them on to process things in a more efficient manner - which would presumably help other customers in the same boat who haven’t protested to their CC company. And in any case, if they’re repeatedly urging you to donate instead, even after you’ve made your preference clear, that’s annoying and (unfortunately) concerning, so you’re well within your rights to escalate.
Posted: 4/4/20 at 12:54am
Although I realize it's more of a nuisance, given what's been said about the trouble and expense of a dispute to TDF or any other non-profit, it would be a nice thing to give them one more chance, warn them first that you are going to dispute, and see if they respond.
Someone else can clarify because I am not an expert on this, but I believe the federal law is that you have 60 days from the date of the statement that the charge is on to initiate a dispute. I don't know how the law takes into consideration that you might buy a ticket more than 60 days in advance of a performance.
Posted: 4/4/20 at 1:38am
Posted: 4/4/20 at 10:27am
BwayinVan said: "Anyone heard from Roundabout? I got the blanket email a while ago saying they would be in touch about Options but haven’t heard anything further."
I came here to ask the same question. Curious about my refund for Caroline or Change. I've received refunds from Audience Rewards for Jagged Little Pill (perf. 4/
and from Lincoln Center for Flying Over Sunset (perf. 4/25). Just waiting on Roundabout for Caroline or Change (Perf. 5/2).
Edited to add: I just called Roundabout and asked for a refund. They asked for my order number and the date I was attending. Then, they informed me they will cancel and put the refund through. They said it can take up to 3 weeks for it to appear back on my card. So, maybe try calling Roundabout.
Updated On: 4/4/20 at 10:27 AM
Posted: 4/4/20 at 10:42am
I was fully credited immediately for Who's Afraid of Virginia Woolf once it cancelled, and got a pretty quick refund for Birthday Candles from Roundabout. Still waiting to see if Beetlejuice happens - we have tickets for the very last Saturday, but I am not feeling hopeful about it. Once that decision is made, I will have hotel and train reservations to cancel as we were coming from out of town. 
Posted: 4/4/20 at 11:51am
Posted: 4/4/20 at 3:05pm
schubox said: "JayElle said: "Hudson theater dragged feet. Call them. If they don't respond, dispute charge on credit card."
I've been waiting for them to reach out since they said they would be contacting everyone. My ticket was for Easter weekend. It and Assassins are the only shows I haven't gotten refunds for."
Once Cuomo shut theaters down, I kept calling Hudson until I got a human. She processed the refund immediately & got it w/in a week. That theater is owned by London theater company & they did all they could to drag feet. I also sent an email to their CEO.
Posted: 4/4/20 at 3:07pm
billis2 said: "Although I realize it's more of a nuisance, given what's been said about the trouble and expense of a dispute to TDF or any other non-profit, it would be a nice thing to give them one more chance, warn them first that you are going to dispute, and see if they respond.
Someone else can clarify because I am not an expert on this, but I believe the federal law is that you have 60 days from the date of the statement that the charge is on to initiate a dispute. I don't know how the law takes into consideration that you might buy a ticket more than 60 days in advance of a performance."
That federal law is 60 days. But it's worth a try.
Posted: 4/4/20 at 4:56pm
JayElle said: "billis2 said: "Although I realize it's more of a nuisance, given what's been said about the trouble and expense of a dispute to TDF or any other non-profit, it would be a nice thing to give them one more chance, warn them first that you are going to dispute, and see if they respond.
Someone else can clarify because I am not an expert on this, but I believe the federal law is that you have 60 days from the date of the statement that the charge is on to initiate a dispute. I don't know how the law takes into consideration that you might buy a ticket more than 60 days in advance of a performanc
That federal law is 60 days. But it's worth a try.
You can dispute a charge older than sixty days. I have and won. I currently have a dispute in place for a charge November 2019, for a cancelled May 1 Europe tour. The tour company is keeping some of my money. The Government states we can't fly to and from Europe and the tour company cancelled the tour. Yet think they can keep $320 for a cancellation fee.
"
Posted: 4/5/20 at 3:29pm
JVJ93 said: "Did anyone have tickets for a show through NYTW? They mentioned nothing in their emails about refunding peoples tickets for Endlings or Sanctuary City. I’ve emailed them twice and have heard nothing back"
I had a ticket for Sanctuary City on 3/20 and I received an email from NYTW weeks ago with a link to a form where you could request a refund or donate the cost of your ticket. My friends who had tickets to shows there received it as well.
Posted: 4/6/20 at 12:24pm
GreasedLightning said: "
I also haven’t yet heard from St. Ann’s about The Jungle. For anyone who has heard, was it a personalized email or was it an email blast to all ticket holders?"
Received THE JUNGLE's email this morning; it looks like a blast to all ticket holders, asking which of three options you wish to do.
Posted: 4/6/20 at 12:30pm
ArtMan said: You can dispute a charge older than sixty days. I have and won. I currently have a dispute in place for a charge November 2019, for a cancelled May 1 Europe tour. The tour company is keeping some of my money. The Government states we can't fly to and from Europe and the tour company cancelled the tour. Yet think they can keep $320 for a cancellation fee.
Is the tour company in the USA or Europe?
Posted: 4/6/20 at 1:54pm
The Hudson finally called me. Said Plaza Suite extended to August 8th and tried to get me to exchange. Got a refund.
Posted: 4/6/20 at 2:37pm
JayElle said: "ArtMan said:You can dispute a charge older than sixty days. I have and won. I currently have a dispute in place for a charge November 2019, for a cancelled May 1 Europe tour. The tour company is keeping some of my money. The Government states we can't fly to and from Europe and the tour company cancelled the tour. Yet think they can keep $320 for a cancellation fee.
Is the tour company in the USA or Europe?
Jay, Tour Company is in US. Gate One Travel. I have used them for 17 trips prior.
Posted: 4/6/20 at 5:08pm
Posted: 4/7/20 at 9:39am
AlanB3 said: "I had tickets for 8 shows between March 17-23. Telecharge refunds for 7 of them and all cleared yesterday or today. Roundabout roadrunner email for one and they emailed to confirm refund last week, but it has not cleared yet,. They said 10 days."
I too did not get refund for one of my ticket.
Updated On: 4/8/20 at 09:39 AM
Posted: 4/7/20 at 3:07pm
Posted: 4/7/20 at 3:15pm
TDF has had to lay off so many people, they are hurting so badly. If you can swing it, please donate to them.
Posted: 4/7/20 at 5:31pm
Sutton Ross said: "TDF has had to lay off so many people, they are hurting so badly. If you can swing it, please donate to them."
>>
Yea, you can sense it by reading the email - will be donating
