#1
Posted: 1/20/15 at 9:13pm
An article has been making the rounds today about an incident that occurred at the met a few days ago. The author, Collier Meyerson, was asked to put her hair up by a patron sitting behind her because his wife could not see. She initially complied, but felt offended and reconsidered her decision at the first intermission, at which point the patron called her "disgusting" for coming to the opera with a voluminous hairstyle. She complained to house management and was moved to a different seat, but spoke to a second manager at the next intermission and was dismissed when she asked that they speak to the patron who had offended her, apparently quite rudely, despite her having the incident on tape.
The article goes on to make several quite salient points about the way race is portrayed onstage at the Met, but thats a whole 'nother can of worms and why I'm post is really about the management's response. Is there a policy with dealing with this sort of bad audience behavior? I'd consider the treatment Meyerson received totally unconscionable, but I don't know what kind of protection a theater can offer when such a thing occurs. Is this kind of verbal abuse disruptive enough to constitute grounds for ejecting a patron? Where is the line here?
In my former job as an usher at San Francisco Opera, I was a mediator in several audience spats that were similarly ridiculous and petty, if less racist (I think the worst was that on two separate occasions I was asked to relocate a patron because their seat companion claimed they were breathing too loudly). I understand, but do not approve, of the manager's hesitation to confront the offending patron. The usher's first instinct is "resolve peacefully" and let the show go on. As a human being, I think the dickhead in question should have received a talking to, if not simply asked to leave. As an usher, I'm not so sure. Thoughts?
Jezebel.com - When the Opera Acts Like it's never seen a black person
The article goes on to make several quite salient points about the way race is portrayed onstage at the Met, but thats a whole 'nother can of worms and why I'm post is really about the management's response. Is there a policy with dealing with this sort of bad audience behavior? I'd consider the treatment Meyerson received totally unconscionable, but I don't know what kind of protection a theater can offer when such a thing occurs. Is this kind of verbal abuse disruptive enough to constitute grounds for ejecting a patron? Where is the line here?
In my former job as an usher at San Francisco Opera, I was a mediator in several audience spats that were similarly ridiculous and petty, if less racist (I think the worst was that on two separate occasions I was asked to relocate a patron because their seat companion claimed they were breathing too loudly). I understand, but do not approve, of the manager's hesitation to confront the offending patron. The usher's first instinct is "resolve peacefully" and let the show go on. As a human being, I think the dickhead in question should have received a talking to, if not simply asked to leave. As an usher, I'm not so sure. Thoughts?
Jezebel.com - When the Opera Acts Like it's never seen a black person
Updated On: 1/20/15 at 09:13 PM