I saw this show 5 times with various and sundry leads, and always thought it was one of the finest scores ALW ever put out.
Sadly, I never caught Michael Ball's performance, I always had to settle for Marcus Lovett who was a serviceable "Alex" but kept cracking the money note at the end of Act 1. *sigh* Kathleen Rowe-McAllen was always my favorite and she was a super sweet and very gracious stage door favorite of mine. Her voice was always lovely and delightful to listen to.
As for Ann Crumb, yes she had a habit of missing performances on the fly, but I could never hold it against her. Here is why...
During the show's run in London, while in character in a performance, she had a habit of rubbing her foot on the traveling escalator floor they used to roll in set pieces. One night...her foot got caught in this contraption and started to pull her into it across the stage. She started screaming as the machine literally started to amputate her foot. Audience members who had seen the show before quickly understood what was happening and started to shout out, yelling at the tech crew to shut the device down. They got her out of it, but not at the expense of serious physical damage.
Consequently, when Ann took the role in the Broadway show, she had some inner personal demons to fight. Could you blame her? As I understand it, she had quite a bit of therapy to do, regarding her foot, but I think I would have felt the same way, walking onto that stage in NYC. I give her a lot of credit, though I suppose propriety would have demanded a bit more notice to ticket buyers coming to see her and having to settle for Eleanor, who was also quite good. I once met a friend of Eleanor's who said they never knew day to day if Ann was going to go on or change her mind at the last minute. She was that scared/scarred.
In hindsight, I suppose this harkens a wee bit to the whole Wonderful Town/Donna Murphy fiasco, but with more serious overtones. Who's to say if Ann should have left, in the wake of missing shows every now and then or not even have bothered with reprising her role. It takes guts to face your fear, especially when you have to do it 8 times a week in front of several hundred people.
I was glad to see her make a go of it.
"Sticks and stones, sister. Here, have a Valium!"