Audience rewards missing points requests

I have made about 6 missing points requests for audience rewards over the past month; however, none of these points have yet been added and it still shows as “pending.” How long does it usually take for these points to move from pending to show up in my account? Has audience rewards been particularly slow at this over the past month or is it probably an issue with my account? In the past I haven’t had to wait this long to have my points added.

You’ll never get anywhere emailing them. Call them and they’ll take care of it while you’re on the phone.

I usually call them instead of emailing them. I rarely wait on hold for any unreasonable length of time and often get through immediately. The customer service reps are very helpful; I've never had an issue they couldn't resolve.

Most of my points have moved from pending to my account within 3-4 days of a performance. Once I called because it was a week since I saw a show and the points weren't added to my account. The rep said that sometimes it takes up to 10 days for points to update and to check back over the next few days. The very next day, the points were updated.

AudienceRewards has become a misleading joke since the site revamp. At the time of revamp, I had pending tickets disappear off of my account. Since that revamp random shows don't pay out on the correct amount of points. I lost VIP status I would have easily kept had the missing points form been active.

An email about the problems I've encountered went unanswered. I called in and was assured "we will have an engineer look into the backend and figure out what is going on here. We will get this fixed." That was two months ago and not a damn thing has been fixed.

When you add in that less and less shows are participating, the bar for achieving Bonus Points has skyrocketed, and the redemption offerings have decreased; at this point they need to discontinue this program. It is not working. The redesign was beyond botched and they refuse to spend money to fix or maintain this program. Even if the Missing Points form comes back, that was always date-gated. iirc it was 180 days to use the form. Beyond that they would give a generic "this request is too old to verify. Here are 50 points." We are obviously beyond that point, and a generic 50 points per ticket will not be acceptable in this case.

I'm decamping to TodayTix moving forward. I don't like TodayTix as much, but they at least have a working rewards program.

Before the site revamp, my points were added to my account within a week of the performance date. Only once did I have to call and provide my order number for my points to be updated because it didn't happen automatically, and my points appeared the next day. I saw Swept Away on November 27. In early December I looked and noticed that my past points disappeared and the site was changed. When I called to inquire about my Swept Away points, the agent told me the points were included with past performances or "history," and that info was saved on their servers, but not yet available to me on my account page. I asked why my total points hadn't changed since seeing the show; the agent said the update would occur when my "history" was added back to my account within the next few months. I've called a few times, but was told that they're still working on updating the site, which doesn't seem to be a priority.

Yeah, it's a mess. If they are phasing it out because they make barely any money from it, I wish they would just be straight up about it. It seems like they're deliberately making it hard for people to the point where they just give up.

I used 5000 points for a Sardi’s gift card. (In the past it would arrive in the maiL in a week or two.) Earlier this year I ordered one and never received it, and then I was coming to NYC for a week and wanted to use it. Called them and got my 5000 points back. It has really gone downhill bigtime.