Beware: Masquerade Tickets can't be resold

Just found out the hard way that Masquerade tickets can’t be resold when I needed to sell mine due to a personal circumstange. The box office is making a “one-time exception” for me, but this policy is buried deep in the Terms & Conditions and isn’t clearly stated anywhere during checkout.

The site is also contradictory. When you click to purchase, it clearly says tickets are non-refundable, yet in the section about reselling it says, “In certain cases, we may be able to refund your original purchase.” Which is it?

At $200+ per ticket, there should be upfront policies before purchase, not hidden fine print. And if the name on the ticket has to match the ID you present at the door, that means you can’t even gift them to someone else.

This lack of transparency is riduculous. I can't recall another ticket that I have purchased that can't be transferred.

Copeman63 said: "The same thing that happens to concert and theatretickets. I’m all for the name of the person purchasing the tickets, having to be the person that shows up to the performance. "

So you don't think you should ever be able to buy theatre tickets as a gift for someone?

There are many legitimate reasons someone may need to re-sell or otherwise transfer a ticket beyond scalping.


But I’m unclear on the policy and its enforcement- are they checking IDs at the venue to make sure it matches the ticket? Does it say that tickets are non-transferable?

The whole thing is unclear. When you check out this is what it says. I was under the impression that it was due to alcohol.

Tickets are non-refundable. This is a 21+ experience. A glass of Taittinger Champagne or non-alcoholic sparkling option is included. Valid ID required for entry. Masquerade mask required. Dress code: black, white, or silver.

This is listed in the FAQ's. I do believe this is new. I don't recall readig a part about resale when I bought the ticket. It definitely would have given me pause. The part about not reselling is at the very bottm. Let's be honest, nobody reads deep into any T&Cs

You will receive a secret password 24 hours prior to entry. You will give it at the door.

There are no physical tickets. You and everyone in your party must have the password.

Entry requires a valid photo ID.

For evening performances, all guests must be 21+. Special matinee performances are available for guests aged 16+.

Tickets may not be resold and we are unable to honor any tickets purchased through unauthorized resale. In certain cases, we may be able to refund your original purchase. If you are unable to attend, please contact our team at boxoffice@masqueradenyc.com for further assistance. Any guests with tickets purchased through resellers will be denied entry.

They are doing far too much. It's a fabric shop in Midtown, not an exclusive warehouse club. Stop with all the annoying "secret password" bull****.

I'll mention this here because the official preview thread is three pages away; when we went earlier this week, they were strictly enforcing the dress code and I saw them turn two people away who looked like they had followed the directions just as much as the other people that they weren't turning away.

two ladies tickets said: "I'll mention this here because the official preview thread is three pages away; when we went earlier this week, they were strictly enforcing the dress code and I saw them turn two people away who looked like they had followed the directions just as much as the other people that they weren't turning away."


Wait whatttt lol

TheatreFan4 said: "two ladies tickets said: "I'll mention this here because the official preview thread is three pages away; when we went earlier this week, they were strictly enforcing the dress code and I saw them turn two people away who looked like they had followed the directions just as much as the other people that they weren't turning away."

Again, they think they're a nightclub and it is EMBARASSING. You're supposed to be basically be watching Ghosts perform the story, what does your outfit have anything to do with it?

I hope to God they actually gave those people refunds, because a club will not refund you even if you bought a ticket to an event if you're turned away. Or maybe they're crisis actors to make the experience feel more "exclusive"."

Do they think they've resurrected the ghost of Steve Rubell?

It would be great if the NYT or another major publication did a piece on the strangeness (wishy washiness?) of this process with the audience. I get that it’s a new thing and they are learning as they go, but it’s giving that these people don’t know how to run a venue — they only know how to put on a musical.

I’ve heard from two different people (who weren’t able to make their performance) and all they had to do was resell and call to change the name on the reservation.

I saw people on Facebook mention that they bought tickets and ended up not being able to make the performance - they called and were refunded.

Updated On: 8/15/25 at 07:22 AM

TheatreFan4 said: "GiantsInTheSky2 said: "I’ve heard from two differentpeople (who weren’t able to make their performance) andall they had to do wasresell and call to change the name on the reservation.

I saw people on Facebook mention that they bought tickets and ended up not being able to make the performance - they called and were refunded."

At this day and age, you should be able to change the name on thewebsite."

It’s called email, and it’s been around for decades.

What obstacles? They clearly state (again, multiple times) to email info@masqueradenyc.com for any questions about your order. The policy around reselling tickets also says “If you are unable to attend, please contact our team at boxoffice@masqueradenyc.com for further assistance.” And, from posts online, they appear to be very responsive. I’m not sure how sending off an email asking to change your reservation name is any more cumbersome than logging into their website to do it yourself. If anything, it’s less effort. I’m just assuming here, but it doesn’t sound like the OP emailed either source ahead of time.

Look, I have my own issues with the price of the tickets and putting barriers on entry in the form of a dress code, but nevertheless, that’s this experience. It has never been sold to us as anything else. And I have to believe that simply informing the box office of the guest name change in advance, or even reaching out to them explaining why you couldn’t attend in the first place before trying to resell it, would have resolved the OP’s problem.

Updated On: 8/15/25 at 10:58 AM

In other news is this really worth the $200?