I'm seeing a bunch of shows in a short timeframe and on a whim yesterday I stopped at Mormon's box office and asked if they had a single ticket for today's matinee. Indeed they did! Wow, I thought, I'm so lucky!
Very nice box office man said he had one seat available but it was in front of the soundboard so there would be partial obstruction. But they would provide a seat cushion to help. Price - $99 for Orch T7. Great price, I thought, lucky again! so I grabbed it.
Went to the show today. The information from the Box Office guy was not correct. The seat is not located in front of the soundboard, it is located partially next to it and partially behind it. Half the stage is completely unviewable.
I spoke with the house manager and said I had an issue with the seat because it was not in front of the soundboard as was represented. He immediately asked if the seat was T7. So they know about this seat. They know.
He said they were sold out but he would keep his eyes open and try to switch me at intermission if there was an empty seat available. He kept his word and for the second act I got a seat with a fine view.
So caveat emptor when it comes to this seat.
"...in front of the soundboard so there would be partial obstruction."
Perhaps he got his words twisted and meant the soundboard was in front of the seat. Logic would suggest that there couldn't possibly be obstruction if the soundboard is BEHIND the seat. It would have to be the other way around.
"The seat is not located in front of the soundboard, it is located partially next to it and partially behind it. Half the stage is completely unviewable."
Sounds accurate, then. You were sold a seat with partial obstruction, and there it is.
Broadway Star Joined: 12/31/69
"So they know about this seat. They know. "
I LOVE this sentence!
All said and done, I'm happy I finally got to see this show. It's so popular, always sold out, but the house tries very hard to be helpful. I also saw a staffer go to great lengths to accommodate a physically challenged woman.
BTW, the cast was definitely on their A game. Matt Doyle and Jon Bass had great chemistry, excellent performances.
They think in terms of the sound board being the console where the operator sits. And yes, this seat is "in front" of the console or the operator. But you are right. Much of the "box" of the soundboard is indeed blocking your view. Bad choice of words or description. But on the other hand, whenever they say there is partially obstructed view, it should be a heads up (as in this case) that the seat wouldn't be in front of the sound board -- how would that block your view?
Stand-by Joined: 11/4/11
I recently wrote about being misled by the box office staff over at The Music Box (Pippin). I understand your frustration.
"He kept his word and for the second act I got a seat with a fine view."
Sounds like you should be praising the house manager for correcting an issue, over complaining about the seats.
This should dispel the myth that the orchestra seat is always the best seat
This has happened to me too many times over the years that I eventually just stopped buying anything labeled Partial View. The last straw for me was HAIR at the Hitschfeld. The box seat they said was partial view was pretty much NO view. It was the only time I ever left a show and DEMANDED my money back. So after that, I just take partial view to mean "you might not see shlt".
I would rather spent 90 dollars for the last row of the orchestra than for anything partial view. I would rather not see a show than see half of it and spend all my time stewing.
The upper boxes at the Richard Rodgers are practically "no view" as well. I had really been looking forward to seeing In The Heights on a trip up here. We lost the lottery and the show was sold out otherwise, but box office lady assured us we wouldn't miss much of anything despite the box being partial view. I basically spent the first act stewing and basically having to lean half off the ledge to see anything. Thankfully the house manager moved us at intermission, but they can definitely be a bit misleading about what is "partial view" just to sell the seat.
"He kept his word and for the second act I got a seat with a fine view."
Sounds like you should be praising the house manager for correcting an issue, over complaining about the seats."
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What? It still remains that the seats were not properly described. And for over half the production, that's the seat sat in.
If you got food poisoning from the fish at a restaurant but they gave you free dessert, I suppose you'd just be praising them for giving you the dessert, rather than complaining about the food poisoning?
If you only get a partial view you should only pay half for the ticket.
matty, I think any time you sit in a box your view is going to be pretty bad especially if you're in seats closer to the wall. Luckily I haven't seen PIPPIN from there but they sell those seats full price yet it's part of the general rush. Not sure how that works.
View from Seat T7 if you craned your head far forward. Did not do this as it would greatly disturb the person next to me. So actually saw much less of the stage.
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Updated On: 5/21/13 at 04:36 PM
An "Ah Sh*t" moment — when you see a stack of house-provided cushions on your seat.
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