nyskier said: "Yes, they are usually real. Stubhub guarantees the tickets they sell, but if someone sells a fake ticket there is some chance that you could show up there, the ticket doesn't work, and they can't get you into the show. They would give you a refund (not sure about other compensation), but I think since they hold sellers accountable if this happens, Stubhub is a pretty safe bet for the most part.
I bought Stubhub tickets for the matinee on July 9 (the final day of of Miranda and Odom) for myself and my 10 yr. old son (who is a huge Hamilton fan). The tickets turned out to be invalid and didn't scan. The box office gave me a sheet with the phone number for Stubhub. I figured we were screwed - it was already almost 2pm, and even though I knew we would get a refund, what were the chances we'd actually get seats for this performance? Moreover, a refund for the tickets doesn't compensate for travel expenses or a heartbroken child (and parent). Well, I called, and after about a 10 minute hold spoke to a rep who sent someone over pretty quickly with tickets. We missed the first 2 minutes of the show. But the seats they gave us were row J Orchestra, dead center - among the very best seats in the house- whereas the tickets we had bought were in the rear mezzanine. That left me with pretty positive feelings towards Stubhub, though I guess I wouldn't assume Stubhub always has backup tickets to give out in these situations.
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Updated On: 8/17/16 at 08:41 PM