A question about paperless tickets

[Dollypop]

Posted: 9/29/21 at 6:00pm

My ticket for CHICKEN AND BISCUITS this weekend was paperless and I received the download perhaps two weeks prior to the performance. This Saturday I'm seeing the matinee of MOULIN ROUGE but I've yet to receive any sort of download.
Is this ysual?

(So glad I took screenshots of the receipt I was sent when I purchased the ticket!)

[WithoutATrace]

Posted: 9/29/21 at 6:10pm

Since Moulin Rouge was purchased through SeatGeek, when I arrived at the theater last Friday, I opened the app on my phone and the usher scanned the ticket on my phone upon entry.

I don't believe SeatGeek has the option to print your tickets from home.

[dramamama611]

Posted: 9/29/21 at 6:16pm

Yup....for seat geek you need their app.   Then it's easy peasy.   If you look up your tix on their website, there is a way to download the app from there.

 

[matty159]

Posted: 9/29/21 at 6:17pm

It seems like everyone is handling this differently. I’ve downloaded Telecharge tix a few hours before performance. SeatGeek makes it complicated, but 24 hours is what I’ve gotten. Ticketmaster is just weird. I wish there was consistency. Also, I understand these times, but I want a paper ticket. Yes, I know there are ways to get them, but don’t wanna jump hoops given how hard box offices and these theaters are working so hard (and doing a great job) to keep up with protocols.

[matty159]

Posted: 9/29/21 at 6:17pm

It seems like everyone is handling this differently. I’ve downloaded Telecharge tix a few hours before performance. SeatGeek makes it complicated, but 24 hours is what I’ve gotten. Ticketmaster is just weird. I wish there was consistency. Also, I understand these times, but I want a paper ticket. Yes, I know there are ways to get them, but don’t wanna jump hoops given how hard box offices and these theaters are working so hard (and doing a great job) to keep up with protocols.

[dramamama611]

Posted: 9/29/21 at 6:27pm

My seat geek tix for Hadestown were "available" to me the same day I purchased them, back in June.  I don't think there is anything difficult.

[BrodyFosse123]

Posted: 9/29/21 at 7:18pm

Yeah. I’ve never once printed a paper ticket. They’ve always scanned the barcode off my iPhone screen. Same with my boarding passes at the airport. I never print anything.

[HogansHero]

Posted: 9/29/21 at 7:40pm

paper tickets are a deprecated technology. folks really need to wrap their heads around that. If your phone dies at the theatre, you can go to the box office. You can print out your order confirmation if you need a security blanket. Sorry but these tickets are not difficult or complicated.

[Dollypop]

Posted: 9/29/21 at 10:50pm

Thanks to everyone for their feedback. I had downloaded the SeatGeek app when I bought my ticket. I didn't realize that everything I needed was right there.

[RWPrincess]

Posted: 9/29/21 at 11:17pm

If you have an iPhone, I would recommend adding the ticket to your Apple Wallet as well. Samsung should have a similar app. The wallets work offline so if there are service issues while you're standing on a crowded line, you'll still be able to access your ticket.

[JayElle]

Posted: 9/30/21 at 12:36am

WithoutATrace said: "Since Moulin Rouge was purchased through SeatGeek, when I arrived at the theater last Friday, I opened the app on my phone and the usher scanned the ticket on my phone upon entry.
I don't believe SeatGeek has the option to print your tickets from home."

SG doesn't have home print option, but the box office printed them at Hades and Springsteen. And at Lehman (Ticketmaster) and Little Shop (Telecharge), all without an issue.  Like some, I keep my tix.

 

[Islander_fan]

Posted: 9/30/21 at 11:58am

From what I have understood, theatres are slowly trying to move from paper tickets to digital ones with QR code. Reason being is it’s a good way to combat the issue of fake tickets going around. You can make an authentic looking ( yet fake) barcode. But, QR codes cannot be duplicated or even printed out. And, depending on what service you use, some will even have the QR code automatically change every so often as a precautionary measure. 

I mean, people do like to keep regular paper tickets as a souvenir or just overall find them easier to use than digital. But, since there have been many people who complain about scalping tickets etc, this is a great way to combat it. Even though for some, it may be an an annoying process. 

[Charley Kringas Inc]

Posted: 9/30/21 at 12:05pm

I work in ticketing in Toronto and digital tickets are indeed a huge boon in the fight against third party ticket-sellers. One of the biggest events we do often has issues with this - someone will buy a set of tickets, and then copy and re-sell those same tickets to several different groups of people at an obscene price ($80 tickets going for $500 each, e.g.). What ends up happening is that we now have, say, five groups of people, all with the same set of tickets, which all have identical barcodes, and the first group of people to get to the theatre and scan their codes are the only ones allowed in, and then the other four groups wind up at the box office screaming mad.

It's a nightmare!

[nealb1]

Posted: 9/30/21 at 1:03pm

I saw the reopening performance of "Moulin Rouge" on Friday night.  Earlier that day I went to the box office with my email order confirmation from SeatGeek to get the actual ticket, since SG's ticketing policy is all electronic now.   I don't have a cell phone, and no theatre is going to turn away a paying customer.  The gal at the box office looked up my order, and printed out a paper ticket for me.

When I got my rush ticket for "Chicken & Biscuits" on Saturday, the gal at the box office printed out a paper ticket for me.  

When I got a rush seat for "Chicago" on Sunday,  the gal at the box office wanted my email address so she could send it electronically.  I told her I wanted an actual ticket.  She also was able to print out a ticket for me and give it to me.  

I love having a paper ticket in my hand.  I save all my show ticket stubs, and have been doing it for decades.  

Updated On: 9/30/21 at 01:03 PM

[everythingtaboo]

Posted: 9/30/21 at 2:56pm

I'll admit, I miss the paper ticket. Printing out on printer paper doesn't have the same sort of ceremony as the ticket. Also, if one of the party leaves the theatre to smoke or whatever, and the ticket is on the phone of someone in the theatre, you have to pray the security trusts you enough to let you back in. 

[Hairspray0901]

Posted: 9/30/21 at 7:20pm

nealb1 said: "I saw the reopening performance of "Moulin Rouge" on Friday night. Earlier that day I went to the box office with my email order confirmation from SeatGeek to get the actual ticket, since SG's ticketing policy is all electronic now. I don't have a cell phone, and no theatre is going to turn away a paying customer. The gal at the box office looked up my order, and printed out a paper ticket for me."


I’m jealous! I’ve been collecting tickets in a book since 2006… when I went to the moulin rouge box office on Friday (first show back) I asked if I could please get a printed ticket and they said no.

[iluvtheatertrash]

Posted: 9/30/21 at 7:58pm

For those who say “there is nothing difficult about this”, you’re assuming every person has been able to afford the same access to technology, and that every single person has become accustomed to it. For some, it’s not second nature. And being condescending isn’t helpful. If you’ve nothing helpful to add, just say nothing.

[JayElle]

Posted: 9/30/21 at 11:44pm

Hairspray0901 wrote: "I’m jealous! I’ve been collecting tickets in a book since 2006… when I went to the moulin rouge box office on Friday (first show back) I asked if I could please get a printed ticket and they said no "

I simply told them I could not  print or download to phone. At Bruce and Hades show, agent said phone was to prevent scalping and said I couldn't have tkt until 1 hr before show.

Was ok with me. Can't lose the tkt with Will Call. Can't scalp or copy tkt if you have to walk in once they print it,  so Toronto should change its policy.

 My phone is not the theater's anti-scalping enforcement agency. Resent paying tkt fees, but they want my phone as their chosen delivery method.  Wonder if end game is to thin box office reps much like technology affected orchestras. Don't need alot if sales are predominantly digital.

Wouldn't surprise me if tkt kiosk scanners  are next for check-in.

 

 

[ArtMan]

Posted: 10/1/21 at 12:20am

iluvtheatertrash said: "For those who say “there is nothing difficult about this”, you’re assuming every person has been able to afford the same access to technology, and that every single person has become accustomed to it. For some, it’s not second nature. And being condescending isn’t helpful. If you’ve nothing helpful to add, just say nothing."

Great post.  Although I can afford the access, I really don't have the interest to learn.  When it becomes important enough to me, then I'll take that step.  As it stands, when I am shamed by employees, of who I do business with, for not having a smart phone, it gives me the opportunity to put them in their place.  They usually can't think of a response quick enough, when I tell them, among other things, that (insert company name), can buy me one.  For the record, I was shamed today.  But since I was trying to get the person with the company to do something for me, I let her slide.  This time.

[BroadwayNYC2]

Posted: 10/1/21 at 8:57am

Ah yes, the marginalized non smartphone community. How will they ever recover.

[ArtMan]

Posted: 10/1/21 at 9:26am

Well, we know, you, just eat another pie.  Or is it an entire cake?

[HogansHero]

Posted: 10/1/21 at 9:43am

ArtMan said: "When it becomes important enough to me, then I'll take that step. As it stands, when I am shamed by employees, of who I do business with, for not having a smart phone, it gives me the opportunity to put them in their place. They usually can't think of a response quick enough, when I tell them, among other things,that(insert company name), can buy me one."

The key point here is that when it becomes important enough, you will do it. As has been the case with virtually every tech advance in history, there are those who clutch their old ways until that option is eliminated. (Think the token to metrocard evolution.) No one needs to shame you, though; you are managing to do that all by your lonesome. And that lack of a quick response is most likely brought on by the awe being experienced over the lameness you just through at them. But all is not lost for you. After paper tickets become the next dodo bird, you can still abuse employees just doing their job when they ask you for vax proof or to put your mask on. 

[ArtMan]

Posted: 10/1/21 at 9:56am

HogansHero said: "ArtMan said: "When it becomes important enough to me, then I'll take that step. As it stands, when I am shamed by employees, of who I do business with, for not having a smart phone, it gives me the opportunity to put them in their place. They usually can't think of a response quick enough, when I tell them, among other things,that(insert company name), can buy me one."

The key point here is thatwhen it becomes important enough, you will do it. As has been the case with virtually every tech advance in history, there are those who clutch their old ways until that option is eliminated. (Think the token to metrocard evolution.) No one needs to shame you, though; you are managing to do that all by your lonesome. And that lack of a quick response is most likely brought on by the awe being experienced over the lameness you just through at them. But all is not lost for you. After paper tickets become the next dodo bird, you can still abuse employees just doing their job when they ask you for vax proof or to put your mask on."

I don't think it is abusing employees when  I am questioned why I don't own a smart phone and do I know that it is 2021.  That is not doing their job.  That is being an as*hole and a smart a**.  I chose to not interfere in your latest fight, (as well as the many, many, others) when Blaxx put you in your place, about your mask comments.   Because you did and do post comments on here then when proven wrong you deny it. This recent time was not the first and it won't be the last.   I never pick fights with anyone on here.  it is not my thing. But when provoked, I will bring it back.  Should we say it is on?  BTW, what the fuk do you care what I own or don't own.  How does it affect you?  It clearly doesn't keep you off of this website 24/7.

[BroadwayNYC2]

Posted: 10/1/21 at 10:08am

You ain’t coming on top on this one but by all means, continue your one man flip phone protest.

[ArtMan]

Posted: 10/1/21 at 10:19am

BroadwayNYC2 said: "You ain’t coming on top on this one but by all means, continue your one man flip phone protest."

Unlike you, I'm not looking to being on top of this.  I don't care.  So why do you care?  How is this affecting YOUR  life?  You do you and I will do ME!