This was over a year ago now, but I think it's still true: When I was taking a Producing class, Andrew Flatt from Disney on Broadway did a phenomenal guest lecture for us. One of the key things he talked about was, of course, Disney's post-COVID recovery. He gave the example of a suburban family where one parent works in the city and the other closer to home (or doesn't work). On any random weeknight pre-pandemic, the parent closer to home might pick up their kids, bring them into the city, and meet up with the other parent for dinner and a show.
As of Fall 2022, this archetype had significantly lower attendance than pre-pandemic. Disney thought it was for primarily two reasons: 1. The parent who used to work in the city was still working at home, which made it harder for them to finish work in time to commute in in time for curtain and 2. The families developed other entertainment habits during the pandemic that they prioritized.
I'm originally from the Bay Area, not New York, but I do still see some of the same patterns with my family.
For reason 1: when I was in High School, my Mom worked in San Francisco. When we would go to a show, I'd take the train into the city after school to meet her. She'd usually park by the theatre in the morning and BART back-and-forth to her office, so it would be maybe 15 minutes from leaving her desk to meeting me at our dinner spot. She could get a full, even late work day in before the show. Now she works down on the Peninsula, much closer to home. She does still go to shows, but now she has to leave early and deal with horrible Bay Area rush hour traffic to get up to the city. It's just much more difficult.
For reason 2: During the pandemic, my family definitely developed non-theatre family entertainment habits in a way we never did before. Even now that everyone's back to work and school, it's common for them (or us when I'm home) to watch TV or a movie after dinner on random weeknights. They always have TV shows they're working through as a family. That never really happened pre-Pandemic. We're theatre people, so we still love going to see shows. But, I could totally see that affecting other families. If you were going to shows for the family bonding, but you're finding that in significantly cheaper, more convenient ways, do you need to see shows anymore? My answer woud be of course, but I could understand families who say no.