#276
Posted: 9/1/17 at 3:43pm
Well, don't know what to do now.
Dear Evan Hansen - Ben Platt Attendance — Page 12
#277
Posted: 9/1/17 at 3:44pm
Margo319 said: "Telecharge doesn't refund or return tickets. You can simply schedule it for another date and swallow the cost of the much cheaper tickets next year."
Apparently Telecharge didn't get the memo:
"You are receiving this email because you have ordered tickets for DEAR EVAN HANSEN at the Music Box Theatre for a Wednesday or Saturday matinee performance through November 11, 2017. At these matinee performances, the role of Evan Hansen will be played by Michael Lee Brown. Ben Platt will not appear at these performances.
If you are interested in exchanging your tickets for another performance of DEAR EVAN HANSEN, you may use our Online Exchange tool:"
And on the phone, they told me to e-mail them to request a refund, since no managers are there to approve the refund because of the holiday weekend.
Updated On: 9/1/17 at 03:44 PM
#278
Posted: 9/1/17 at 3:50pm
I have exchanged through Telecharge many times for various shows over the years. Never a problem.
#279
Posted: 9/1/17 at 3:51pm
The DEH website no longer lists September 2nd matinee for Ben being out.
Eta... oh, I guess that's probably just included in the overall Saturday/Wednesday announcement.
Updated On: 9/1/17 at 03:51 PM
#280
Posted: 9/1/17 at 3:53pm
When Noah and taylor take on the role the alternate schedule will stay in place per telecharge. Also MLB will be the alternate through at least Noah's run.
My father (AIDS)
My sister (AIDS)
My uncle and my cousin and her best friend (AIDS, AIDS, AIDS)
The gays and the straights
And the white and the spades
#281
Posted: 9/1/17 at 4:05pm
Looks like I'll be seeing MLB on 9/6 now. Really bummed to miss Ben, but it seems like MLB also is doing a pretty stellar job?
#282
Posted: 9/1/17 at 4:05pm
Complete BS.
I called Telecharge and asked for a refund. They said that they had been instructed by the production to NOT refund any tickets... AFTER that they told me that they gave a ton of refunds for the first hour after the announcement before getting the memo from the production company.... Totally unfair!
#283
Posted: 9/1/17 at 4:08pm
disneybroadwayfan22 said: "Well, don't know what to do now."
I won't to see the show until the November 8 evening performance with Ben. However the entire cast is considered to be strong including the way the current Evans interact with them. So if you don't have the option of exchanging for a performance for when Ben will be performing, I'd recommend sticking with the ticket you have now before the majority of the rest of the original Broadway cast leaves the show as well. Also the new Bens are kind of unknowns (as far as how they'll do in DEH) right now. so we don't really know what we're going to get yet.
#284
Posted: 9/1/17 at 4:16pm
^Good point. But, I'm extremely upset. I 100000% understand completely and Ben deserves afternoons off and I'm glad that he does. But, I was really excited to see him and Rachel. He was the whole reason why I got the tickets honestly.
#285
Posted: 9/1/17 at 4:31pm
disneybroadwayfan22 said: "^Good point. But, I'm extremely upset. I 100000% understand completely and Ben deserves afternoons off and I'm glad that he does. But, I was really excited to see him and Rachel. He was the whole reason why I got the tickets honestly."
I truly understand. I booked the dates of my NYC trip to hopefully ensure that I saw DEH with Ben. I'm bummed that I will miss Rachel (but I take some consolation in the fact that I saw her in Pippin). It sounds like they're not offering refunds or exchanges now. When are you attending?
#286
Posted: 9/1/17 at 4:35pm
^they are doing exchanges, but the shows with Ben are gone. My friend is saying they're not doing refunds at all. And on November 8th
#287
Posted: 9/1/17 at 4:36pm
That sucks. My tickets purchased 3/8 are for the 11/11 matinee. Take back his Tony and give it to Andy Karl.
#288
Posted: 9/1/17 at 4:36pm
Double post sorry
Updated On: 9/1/17 at 04:36 PM
#289
Posted: 9/1/17 at 4:40pm
disneybroadwayfan22 said: "^they are doing exchanges, but the shows with Ben are gone. My friend is saying they're not doing refunds at all. And on November 8th"
We're seeing it the same day. I'm seeing the evening performance.
#290
Posted: 9/1/17 at 4:43pm
^Well, we are both equally lucky then. I'm seeing Hamilton that night.
#291
Posted: 9/1/17 at 4:56pm
disneybroadwayfan22 said: "^Well, we are both equally lucky then. I'm seeing Hamilton that night."
Oh, that's great. Ham is my favorite show. Enjoy!
#292
Posted: 9/1/17 at 5:00pm
Will they give credit for a future show trough Telecharge or does it need to be DEH? Indont
mind the exchange but don't wanna see DEH without Platt and I have tickets for all of the shows currently on sale.
#293
Posted: 9/1/17 at 5:09pm
^Yup I'm going to try to swap it for Meteor Shower. Plus don't call them. Their lines are swapped. I'm going to try to call them again after my homework lol
#294
Posted: 9/1/17 at 5:16pm
disneybroadwayfan22 said: "^Yup I'm goingto try to swap it for Meteor Shower. Plus don't call them. Their lines are swapped. I'm going to try to call them again after my homework lol"
Yep! Was on hold waiting for an agent for 15 minutes before hanging up... Went on twitter and some people are saying that they've been waiting 30+ minutes..
#295
Posted: 9/1/17 at 5:18pm
Wow. I'm glad I called when I did. Wasn't sure if I was going to regret my decision. Sounds like a big mess now. I feel bad for those telecharge customer service people.
#296
Posted: 9/1/17 at 5:37pm
I'm glad Ben is getting matinees off, understanding everyone's disappointment, though. I missed Ben as well during his vocal rest, but in that vein, I am so happy for Michael Lee Brown getting those matinees! He is really good in the show, and I can't compare him to Ben see: missing him, but MLB didn't disappoint me so if you haven't seen the show and are stuck with a matinee ticket you won't be disappointed, I feel :) MLB is definitely deserving of the role.
#297
Posted: 9/1/17 at 5:41pm
The Telecharge site will only exchange for DEH. No option for a different show. Anyone try this path?
#298
Posted: 9/1/17 at 5:41pm
The Telecharge site will only exchange for DEH. No option for a different show. Anyone try this path?
#299
Posted: 9/1/17 at 5:55pm
Generally, telecharge only allows for same show exchanges. They have a policy of not taking money from one show to give to another. I don't know if they might make an exception in this case.
#300
Posted: 9/1/17 at 6:06pm
I spoke to a supervisor at 4pm. There's always one on. Call back if u get told none r there
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