Posted: 9/22/15 at 6:23pm
What I'm saying is that I, the staff, and management, knows what the place is, and what it isn't. It's not fine dining. You will never hear anybody utter the sentence "let's go out to dinner to a nice place..... You know, like Ellen's stardust diner".... It'll never happen. But it's a fun place to take your kids, or enjoy some fantastic singers. It's also a theme park, which comes complete with the blessings and curses you'll find in any other theme park.
people need to think of this place as an entertainment destination, not a food destination. That's what the place is really selling..... A place where you can hear great singing that happens to serve food. We make a lot of people happy. We also make a lot of people miserable. You have to decide for yourself whether or not you want to have a fun time and play with us. If you do, that's awesome, we'll have a real fun time together. If not..... That's fine too. I know it's not for everyone. You can eat your food and leave, and neither of us will speak of it.
I tell my customers all the time that they shouldn't order certain items on the menu because they are gross, in my honest opinion, and you know what? They appreciate my kandor every time. I try my hardest for people to have good time while they are there, but it is an extremely high volume restaraunt, and not everyone will leave completely satisfied.
The waiters and singers are of differing skill level, and I can't help that, but when I see a little 7 year old girl's eyes open up when someone sings "let it go", or a middle aged woman start crying because we sing "one day more" from les mis, it's a nice feeling to know that somebody enjoyed their time there, and I did my job.