vdirects said: "I'm considering writing to the Richard Rogers Theatre with feedback and suggestions on how they can improve the cancellation line process and make it fairer, safer an more efficient, and generally show more respect toward their patrons.
Does anyone have any additional suggestions or idea I should add or don't think this is a good idea?
The 2 big suggestions I have are:
Have a physical list/sign up sheet. When the box office opens, an attendant takes names. If they don't have the man power for this, have a numbers dispenser. People sign up as they come. They wait outside or in the lobby until their name is called. If they don't respond, we move to the next person on the list. You must show any form of ID (not just driver's liscense/could be school id) matching the name on the sheet (SNL does something similar). This prevents or at least cuts back on cutting , swapping and other line tricks such as hiring a professional line sitter.
Allow some of all people to wait in the lobby during cold temperatures. This should be obvious, but RRT has recently felt it better to teach rowdy people a lesson than keep the overwhelmingly majority of peaceful patrons warm and safe.
Only release cancellation tickets at a designated time close to the show and thereafter (e.g. an hour before curtain), instead of on a rolling basis throughout the day. This pushes back the time people come to line up, if they know tickets will be released an hour before show time.
"
I have stood in line and received tickets. There is no fairer way to do it. Now the line sitters that needs to stop IMO. I like the idea of people standing in line, but people paying others to stand in line is atrocious. Once again, it is limiting people with lower income from seeing the show. Make it fair for everyone.
Other than that, you can't have people wait in the lobby. There theater employees getting ready for the show and rehearsals. Also, it welcomes the opportunity of someone sneaking away and hiding in the theater. What happens if you let them in, and then don't sell tickets. Also, most of the tickets are not released until after the doors open. Then what?!?!?
Also for releasing tickets, if i was standing in the front of the line, I want my tickets ASAP. That way you can make plans to do something for the rest of the day, or not. Also, the majority of the tickets released become available literally at show time or sometimes after showtime. There is no way to release them before hand, unless someone calls ahead of time and cancels the ticket. Otherwise, they hold them until show time.
If you do set times to be put on a list and/or release tickets, it welcomes more chaos in my opinion as everyone starts lining up earlier in advance for the times they take names. It only pushes things back further.
Not to be confused with Dave19.