I wanted to stop by and thank everyone who has contributed to this thread! I read most of it before our (fairly last minute) trip to NYC. My kids (14 and 12) are pretty die hard and I think would have stood in line for days if necessary!
We arrived on Saturday, August 12th and (per advice I received here) walked by prior to the matinee show just to check out the line. Our plan was to check it out Saturday and wait if things looked promising, otherwise go for it on Sunday. It was probably 12:30 when we walked by and the line was VERY long. I didn't count but there were a ton of people in line. We decided it wasn't happening so left and went to lunch. After lunch we went back by. It was right at 2:00 (showtime) and they were moving the line to the other side of the theater. Everyone from the afternoon line that did not get tickets except 1 woman left. We got there right when they were moving the line, I dashed over and we were ticket 9-12 in line. The first woman in line waited for about 20 minutes and then left. The box office guy (not sure what he is called) came out, did a quick count, told us to sit tight. He said the first few people were very likely and were on the verge. The couple in front of us said they were leaving if they didn't get tickets by 3:30.
So we waited........and we waited......and we waited. 3:30 came and went but the couple decided they had committed to much time to leave! We brought towels to sit on so the kids and I sat a bit, stood a bit. Everyone was super nice. We used the restroom at the Marriott, got drinks and pizza at the pizza place across the street. After what I had read here I had assumed they would at least give out some tickets semi early but that did not happen. After the matinee performance ended they moved us to the steps. The people started arriving for the evening performance and they moved us back behind the stage door. Doors opened at 7:30.......still no tickets given out. Frankly, we were giving up hope and the entire line was very antsy and on edge. Finally, at maybe 15-20 minutes til 8 they called in the first couple. Then more waiting. They they called in the next guy (single). Then even more waiting. Maybe 10 minutes til they called in the couple in front of us. Seriously.....we were dying. It sounds silly but we were dying. At 5 minutes til they call for the next person.....they said 2. We had decided we would send the kids in if we only got 2 tickets so we quick told the guy that and he let me go into the box office to pay, leaving my husband in line. Once we got to the box office the agent heard we were 4 people and that my husband was waiting outside. He said, "bring Poppa in......we have 4 tickets right here together". I threw down my card, he thanked him about 100 times and we took off into the theater.
Our seats were row F seats 103-106, Center orchestra, 7 rows back. Absolutely amazing seats. The first 5 people (2 couples and a single) were 2nd row, center orchestra. The couple right in front of us were orchestra right. I want to say G or H, 16-18. The family of 3 behind us received 1 seat plus 2 standing room only. I believe those are all the tickets that were given out but am not 100% certain about that.
A few lessons we learned. I made sure we all ate pizza around 6:30. I knew from reading here that once it got close we would not be able to leave the line for fear tickets would come available and we would have to go straight in. Unfortunately we did not get a chance to change before the show. We had just driven in that morning and our room was not available. We were hoping to get tickets early so we could go change but that did not happen. My dd and I had dresses to change into but it got too close to show time and we couldn't go change. So, we all went into the show in our shorts and flip flops. 
I was super bummed about that as everyone was in their nice theater clothes and I wanted us to be as well. However, it would have been very difficult for us to basically camp out for 6 hours in theater clothes.
One thought many of us had was that perhaps they really preferred having a line outside the theater to show how popular the show is. I know some of these tickets had to be unclaimed lottery tickets and I know they knew they had those earlier in the day. But they released no tickets at all until 20 minutes before the show. It certainly crossed all of our minds that they wanted us standing out there. Those last 15 minutes waiting were tough!!!!!
All in all, an unforgettable experience. We would do again in a heartbeat. The show was 100% worth the 6 hours we stood in line for it, especially since our tickets were absolutely amazing. Again, it sounds silly but we were FREAKING out when we finally got in!!! So thrilled to see Javier Munoz and the rest of the cast!
