JWo3 said: "Does anyone have more confirmation on this? The only note about ticket limits that I've seen is that their website says you can only buy 6 tickets per TRANSACTION. I originally bought 6 around the time of the presale and then I was able to buy 6 more for a far off date after they opened up regular sales. I tried to buy some more on the same day and the system wouldn't let me... but now I just tried (several weeks after the last attempt and was able to get a few more. I'm just wondering if they might cancel any of these. I don't really see how they could unless there is actually documentation saying it's unavailable, but wondering what others have been told. Maybe you can buy more as long as you space out the transaction by a certain number of days/weeks?"
Not sure what you mean by "more confirmation", but I can tell you that when I made the same argument to the MULTIPLE TM customer service folks I've been emailing (they seem to pass me on to a new person every time I continue to challenge this), they copied and pasted their official purchase policy text:
"Number of Tickets or "Ticket Limits"
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"...We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information."
They sent this AFTER I had pointed out that all the HP-specific info said same TRANSACTION, not EVENT, so clearly they are saying that their whole-website policy supersedes event-specific policy. I also did some hunting to see if there are other events in the past for which a similar thing happened, and indeed, there was some big 6-night Garth Brooks event in which the initial policy stated that there was a 6 ticket limit per CONCERT, but they later backtracked and made it per PERSON, and actually automatically cancelled any ticket over the 6 ticket limit, starting with the most recent purchased.
TM initially tried to tell me I had tried to purchase too many tickets for my access code (it cut me off as soon as I hit 6), and then once I pointed out (repeatedly) that I purchased everything after the regular sale, came back at me with the "oh we mean tickets per EVENT", and seeing as I haven't purchased more than 3 tickets for any particular day, and no more than 2 tickets per ANY transaction, they clearly mean "for the whole run of the show". Now, all of my tickets are for within the month of December, so maybe if the tickets are separated by a LOT of time, it doesn't capture it the same way, but if I were you I would be worried about your most recent tickets purchased getting cancelled.
I am still waiting for them to specifically demonstrate in writing to me that I should have known that returning tickets would not allow me to buy more tickets if I was already at 6. Which is particularly annoying now that I am seeing better seats pop up than were released at the initial public sale. Had I known they were going to hold back some of their best seats, AND that a returned ticket would not cancel out one of my 6 ticket purchases, I would not have maxed out my ticket purchases so early on!
I have rather vehemently expressed to them that if all these rules were designed to keep people from buying third party tickets (HA), then not allowing people to purchase more tickets once they've returned some was not going to help, but I doubt they actually care.
Updated On: 3/3/18 at 11:20 PM