TAKE ME OUT Fall 2022 Thread — Page 2

Jesse Tyler Ferguson is out tonight, too.

Updated On: 11/15/22 at 08:01 PM

I saw this tonight, and was very disappointed both leads were out. I definitely did not get what I paid for.

I am surprised we were not notified in advacnce. It feels very deceptive.

I saw it tonight (Tues Nov 15) too & was also disappointed. I specifically asked when I bought my ticket on Sunday if anyone was going to be out & the Telecharge agent said no. But now, reading this thread, I see that Williams has been out since last Sat. & will be out all week. Although the understudies gave capable performances, I feel cheated too, esp. since I specifically asked before purchasing my ticket. Telecharge should know these things sooner than a message board.

blaxx said: "You are guaranteed a show not a performer. Unless their names are above the title then you get a refund.

What if the performer you want gets injured a second before going onstage even if God herself guaranteed they would be in?"

Are those two leads not above the title?

Considering that the Playbill cover is just a picture of Jesse Williams and Jesse Tyler Furgeson I would say above the title or not, they were a significant selling point for this production. I paid for a Mercedes, I got a Volkswagen. There is nothing wrong with a Volskwagon, its just not what I paid for.

If I had not specifically asked Telecharge if anyone was going to be out, I would've accepted the disappointment as just bad luck. No one "was injured a second before going on stage," as this thread explains that Williams called out last weekend & will continue to be out all week. It seems to me that ticket-sellers taking money from customers should know at least as much about casting changes as fans on a message board.

Updated On: 11/16/22 at 12:43 PM

Mercedes or Volkswagen. You want to get what's on the poster. Of course actors can take time if they need it.

It's frustrating to get something different than what was advertised and it's ESPECIALLY frustrating when the box office/management is not transparent.

hork said: "Jesse Williams is hardly a Mercedes. If it weren't for Grey's Anatomy (in which he was easily the worst actor), he'd be no more of a selling point than his understudy."

"If it wasn't for the thing that made him a selling point, he wouldn't be a selling point!"

Well...yes. There are many talented people in this world who aren't stars. For the ones who are, there's usually something that gave them the opportunity to be. That's how it works.

I went to the box office this morning to see if I could do a refund/exchange for tonight's performance which I got through TDF. TDF said it was too late to cancel because they had already sent the order to the box office but the box office wasn't able to refund since my point of purchase was TDF. They suggested I past date the ticket, so it seems like that policy is at least in effect.

That was exactly my issue: you always assume a risk that someone's going to be out when you see a live show. But when you specifically ask if anyone's going to be out, you're told 'no,' then find both leads are out even though fans on a message board knew Williams had been & was going to continue to be out, you can't help but feel deceived.
[This isn't pertinent to my point, but just thought I'd mention: Ferguson's replacement was excellent. William's replacement however was merely serviceable, & didn't convey the charisma that I thought the character should have embodied.]

We’ve been living in a world of entire lead casts calling out from Covid or other illnesses, and even multiple shows cancelling performances altogether. ESPECIALLY over the next few months, triple checking and due diligence is key. I understand the poster asked Telecharge, and in my experience, half the time they don’t even know what theater a show is playing in or who is on or off…

I remember calling Telecharge when Katrina Lenk was out of Company (and at least four other actors) - it was posted about on here and social media well in advance, but I asked who else was out they insisted everyone in the principal cast was on that day. Same went for Birthday Candles…that was even posted on Roundabout’s website but the agent insisted I was mistaken. It’s not right, but luckily we have a couple more avenues of information.

I’ve even gone a step further, but it’s because I love covers - I have post alerts set on my phone for numerous understudies/standby/swings, including the actor they are covering so I can be almost certain to not miss.

raymondnyc said: "If I had not specifically asked Telecharge if anyone was going to be out, I would've accepted the disappointment as just bad luck. No one "was injured a second before going on stage," as this thread explains that Williams called out last weekend & will continue to be out all week. It seems to me that ticket-sellers taking money from customers should know at least as much about casting changes as fans on a message board."



As if Telecharge has a crystal ball that can predict when an actor will get sick or become a father..

Geeze!