Posted: 6/17/26 at 9:23am
This is a mess. Pretty much unusable. I can’t get the filters to work and although there are 72 offers I can only see 20. The search feature is not working. Hopefully they’ll get it together soon.
Posted: 6/17/26 at 9:43am
Oof-- I'm also not understanding the "General" checkbox option above the "Select Performance" bar... Is that something we're supposed to select each time?
Posted: 6/17/26 at 10:02am
Scarywarhol said: "I did that but couldnt get them to send me a link to reset, checking spam folders and everything. Friend has the same issue so hopefully just something that's still being worked out."
Same here. I know I paid for a membership several months ago, but the Reset Password option is not working, and it's not going to my spam/junk folder.
Posted: 6/17/26 at 10:05am
Oooo yeah this is bad. Having to page through to see all listings? Why add clicks :(
Posted: 6/17/26 at 10:06am
I'm sure it's just one of many transitional kinks that will eventually be worked out, but I've reset my password and can get past the login page, but the "offers" page never fully loads. I can see the overall formatting of the page, but any options/ offerings are greyed out and "buffering" like they're trying to load images and whatnot. I've tried in multiple browsers across numerous devices with the same result. Anyone else?
Updated On: 6/17/26 at 10:06 AM
Posted: 6/17/26 at 10:12am
deankelly87 said: "I'm sure it's just one of many transitional kinks that will eventually be worked out, but I've reset my password and can get past the login page, but the "offers" page never fully loads. I can see the overall formatting of the page, but any options/ offerings are greyed out and "buffering" like they're trying to load images and whatnot. I've tried in multiple browsers across numerous devices with the same result. Anyone else?"
Same here!
Posted: 6/17/26 at 11:30am
deankelly87 said: "I'm sure it's just one of many transitional kinks that will eventually be worked out, but I've reset my password and can get past the login page, but the "offers" page never fully loads. I can see the overall formatting of the page, but any options/ offerings are greyed out and "buffering" like they're trying to load images and whatnot. I've tried in multiple browsers across numerous devices with the same result. Anyone else?"
Me too. And when I go to my account page it says I don't have a membership.
Posted: 6/17/26 at 12:28pm
I’m also having trouble with the login. I’ve attempted the reset password three times but haven’t received a reset link (and yes, I’ve checked my spam). I emailed customer support over an hour ago and haven’t heard from them. Grrrrrrrr…
Posted: 6/17/26 at 12:57pm
Tdf should give us a credit I wanted to get a ticket for tomorrow and still no email for a password
Posted: 6/17/26 at 1:53pm
Has anyone who managed to log in been able to buy tickets? I seem incapable of entering a payment card.
Posted: 6/17/26 at 2:31pm
This is a fail with a capital F for them. The site is far worse. They should have kept the original up and running until the new was completed, properly migrated & bug free.
Updated On: 6/17/26 at 02:31 PM
Posted: 6/17/26 at 3:33pm
Has anyone figured out a way to view shows? I've tried on my phone and computer and can't get it to work.
Posted: 6/17/26 at 3:46pm
Has anyone gotten an password reset email ? Still no for me and I emailed them
Posted: 6/17/26 at 4:16pm
Same story here- no passsword reset link. They have emailed me twice. The latest was today with an apology and asking me certain questions in the hopes they can solve the problem more quickly. They asked what device I was using (an iPhone), what browser I was using (Safari), what exactly what was my problem (I explained), to send any video or screenshots to help them (I didn’t answer this one because I didn't think it would help). No answer yet.
I know new platforms have bugs, etc., but it sure is a drag.
Updated On: 6/17/26 at 04:16 PM
Posted: 6/17/26 at 4:26pm
I had been able to reset my password and view the current offerings this morning. Now I'm not able to pull up the current offerings. I understand folks' frustration, to a point - but TDF no doubt has more limited resources than, say, Telecharge, or Ticketmaster. I give them some slack as they navigate this transition. I am sorry, though, for shows who'd be relying on TDF sales during this time period.
Posted: 6/17/26 at 4:30pm
I reset my password, was able to log in, and then went to sign back in a bit ago, and it didn't recognize my new password. This is a mess.
Posted: 6/17/26 at 5:44pm
WldKingdomHM said: "Has anyone gotten a password reset email ? Still no for me and I emailed them"
Same.
Posted: 6/17/26 at 6:36pm
Sorry to all those still having issues. I reset PW last nite. And, I can buy tix. Keep trying! (or maybe clear your computer's cache/browsing history??)
Posted: 6/17/26 at 7:29pm
I reset my password and am able to sign in, but the website just doesnt actually load so I can't search for shows.
Posted: 6/17/26 at 8:18pm
Tried clearing history/cache. Same thing- not getting password reset link. Did you do anything special to log on that you can share with us?!
Posted: 6/17/26 at 8:20pm
EthelMae said: "Tried clearing history/cache. Same thing- not getting password reset link. Did you do anything special to log on that you can share with us?!"
Yeah didn’t work over it
Posted: 6/17/26 at 8:36pm
Did anyone get an email regarding changing the password for the Passport program?
Also, on regular TDF, are people still having issues with only a few shows being displayed and no way to page through the other selections?
Posted: 6/17/26 at 11:59pm
fwiw if anyone was running into the same payment issue I was earlier, I'm not sure if this is new but I noticed you can verify your email as well, and once I did that, adding a card worked fine.
