Regarding the issue with the ushers not taking care of disruptive behaviors, it appears the producers have addressed the issue thoroughly. At today's matinee, the people around me couldn't get through one text without being yelled at. The ushers noticed it before I did! I'm glad to see the producers took the issue seriously and stepped things up. I can't imagine the incident described earlier in the thread playing out in the same way now, based on what I've seen today.
BROADWAY: The Cripple of Inishmaan, This is Our Youth, If/Then, Hedwig and the Angry Inch (x3), Cabaret (x2), The Real Thing, A Gentleman's Guide to Love and Murder, Chicago, Les Miserables (x2) Disgraced, Finding Neverland, On the Twentieth Century, Wolf Hall Part I, On the Town, Fun Home; TOURING: Jekyll and Hyde, The Book of Mormon; LOCAL: The Twilight Zone, Anne Boleyn, Death and the Maiden, The Lying Kind, Chorus Line, Stupid F**king Bird