Telecharge different availability Mobile Site vs Desktop site?

[Theatrefan2]

Posted: 8/13/23 at 6:44am

Hi

I'm looking at tickets for Back to the future, and on my mobile it shows seats available that don't show as available on my desktop PC. Is this normal, or a glitch? Do the two versions have different allocations?

 

Also the desktop site shows row A as front row orchestra, but on mobile site there are rows aa,bb in front of it?

[suicidalmickeymouse]

Posted: 8/13/23 at 9:21am

I, too, have noticed this about Telecharge. So weird, right?

[Theatrefan2]

Posted: 8/13/23 at 9:51am

 

 

Glad it's not just me. I don't think I've ever come across it here in the UK before. Must be an allocation between the two site versions then

[Dylan Smith4]

Posted: 8/13/23 at 9:55am

Telecharge is such an old ticketing site. The Shuberts need to look for another ticketing platform to use. 

[BrodyFosse123]

Posted: 8/13/23 at 10:51am

[Wick3]

Posted: 8/13/23 at 10:53am

Dylan Smith4 said: "Telecharge is such an old ticketing site. The Shuberts need to look for another ticketing platform to use."

lol I think Shuberts own Telecharge so definitely cheaper for them to use their own ticketing service than outsource it to Ticketmaster or seatgeek.

[dramamama611]

Posted: 8/13/23 at 11:15am

They are, indeed, the parent company.

[BroadwayNYC2]

Posted: 8/13/23 at 12:03pm

“Telecharge is such an old ticketing site. The Shuberts need to look for another ticketing platform to use.”

 

oh my sweet summer child. 

[Dylan Smith4]

Posted: 8/13/23 at 1:34pm

Ok, I appreciate the clarity. I forgot the Shuberts owned Telecharge, so there’s no need to be sassy. That being said, there needs to be some major fixes to the platform as I’m sure we’ve all had problems with it in the past. 

[TheatreFan4]

Posted: 8/13/23 at 2:22pm

Dylan Smith4 said: "Ok, I appreciate the clarity. I forgot the Shuberts owned Telecharge, so there’s no need to be sassy. That being said, there needs to be some major fixes to the platform as I’m sure we’ve all had problems with it in the past."

When you own the platform that people have to use to purchase tickets there's little incentive to improve it to bring it to modernity.

 

*Also gestures around to the site we're currently on...*

[LuckyDipster]

Posted: 8/15/23 at 1:34pm

Theatrefan2 said: "I'm looking at tickets for Back to the future, and on my mobile it shows seats available that don't show as available on my desktop PC. Also the desktop site shows row A as front row orchestra, but on mobile site there are rows aa,bb in front of it?"

Whaaa?!  I've bought what I thought were front row for January via the desktop and now I'm finding out that row 'A' is actually the THIRD row?  *gutted*

[Theatrefan2]

Posted: 8/15/23 at 1:42pm

LuckyDipster said: "Theatrefan2 said: "I'm looking at tickets for Back to the future, and on my mobile it shows seats available that don't show as available on my desktop PC. Also the desktop site shows row A as front row orchestra, but on mobile site there are rows aa,bb in front of it?"

Whaaa?! I've bought what I thought were front row for January via the desktop and now I'm finding out that row 'A' is actually the THIRD row? *gutted*"

 

I think row A actually is front row, the telecharge mobile site is just a bit crap

[TaffyDavenport]

Posted: 8/15/23 at 1:51pm

Row A is the front row. 

https://aviewfrommyseat.com/photo/229876/Winter+Garden+Theatre/section-Orchestra+C/row-A/seat-113/

Updated On: 8/15/23 at 01:51 PM

[LuckyDipster]

Posted: 8/16/23 at 5:13pm

Ah, thank you, both. 😊  *sighs with relief*