Tickets Refunds — Page 6

For anyone who might have tickets to The Bedwetter or A Play is a Poem at Atlantic Theater, I was just checking their website for any updates and noticed they added the following message:

“The status of the remainder of our 2019/2020 season remains unclear at this time. The Bedwetter was scheduled to begin performances on April 25, but it has become clear that it will be delayed. However, given the ever-changing circumstances and guidelines, we are not certain how long that delay will last. As soon as we have determined when it is safe to open the show, we will contact all ticket holders and make arrangements for ticket exchanges, donations, etc. In the meantime, we thank you for your patience and grace; it is much appreciated.”

They also had a similar message for A Play is a Poem. At least it’s good news that they sound like are trying to reschedule the shows. I was hoping to see Adam Schlesinger’s work on The Bedwetter.

Ignore....looks like they updated...

Interesting how the new announcement says nothing about ticket refunds.....

Updated On: 4/8/20 at 11:16 AM

BwayinVan said: "Just received an email from Moulin Rouge. 3 options given were to donate it, full refund, or an exchange for a better ticket and 25% cash back for a performance July-sept. Don’t live on the east coast so I ended up taking the refund. We will see when I get it. Still waiting for refunds from the public and roundabout."



Wow at the 25% cash back plus ticket upgrade? So for example, you could upgrade a Mezz ticket to Orchestra and still receive cash back? I may take a little gamble and buy show tickets for June 9th hoping this will happen again.

Received this email from the Hudson. I was actually surprised given all the negative feedback on here about getting refunds from them.

We are writing to update you regarding your order for Neil Simon's Plaza Suite at Hudson Theatre.

Performances of Neil Simon’s Plaza Suite at Hudson Theatre have been suspended through June 7, 2020. Performances are scheduled to resume on June 9, 2020.

If you have purchased tickets to performances scheduled on or before June 7, 2020, a member of our team will contact you regarding your ticket order. Due to the high volume of affected patrons, it may take up to 30 days following your performance date for us to contact you. We appreciate your patience; rest assured, someone will get back to you. At this point, please consider exchanging your ticket to attend another performance of the limited engagement of Neil Simon’s Plaza Suite. Please find the link to our current performance calendar here.

Please note that Hudson Theatre’s physical box office is currently closed.

We hope you will join us for a future performance, and give our team – the wonderful cast, crew and staff – a chance to entertain you at the beautiful Hudson Theatre.

I got an email from Ticketmaster about Lehman Trilogy telling me I can expect my refund in as soon as 30 days. I would call them about the Harry Potter change. That's not right at all.

I received an email this morning from Audience Rewards regarding my tickets for "Jagged Little Pill" & "Mrs. Doubtfire" that I got through my points. Both tickets will be automatically refunded, points are put back into my account, and my credit card will be refunded. Nothing for me to do on my end.

Telecharge, Ticketmaster and all other theatres are being overwhelmed right now.

MCW1227, you can reach out to your credit card company to dispute the charges. They will place it on hold, and when the credit comes through, it will be removed. Make sure and inquire about all the accumulated interest. They will prorate accordingly. I've done it many times.

MCW1227, you can reach out to your credit card company to dispute the charges. They will place it on hold, and when the credit comes through, it will be removed. Make sure and inquire about all the accumulated interest. They will prorate accordingly. I've done it many times."

thank you, I will try but my March show tickets have been paid since last September, hopefully they will credit me the charge. In this time of lost wages, these credits become even more important and they should be refunding much quicker than they are. I’m sure I need the money more than the producers do.

kerrydixon said: "I apologize if this has already been asked, but how is Second Stage handling refunds? I had tickets to Take Me Out in May, and it's the only show where I can't find ANY info on getting a refund on their website (which I also find strange. I get they want/need the donation! But to have NO info on refunds at all seems... bizarre)."

I searched on their website too and it says that information about Take Me out will be coming soon. My guess they are still deciding what to do with it. Maybe push to the fall? Or next spring?

dispute charge with credit card

Trish2 said: "Thanks for starting this thread.

I purchased a ticket in cash for COMPANY this week. I'm out in NJ and wasn't able to get to box office before they closed. Does anyone know if they will honor that ticket for a future performance, or issue a cash refund when the box office re-opens?

Any info would be appreciated."



BO will refund and you can buy something else.

I was scheduled to see "Chicago" in Sun. June 7 (evening perf). Telecharge contacted me, with the option of a refund or exchange. I opted for a refund, as I preferred to rebook at a future date, once we have a definite reopening of Broadway. I also emailed Broadway.com, with regards my tickets for "Phantom" (June 8) and "Moulin Rouge" (June 9th). They stated I would receive an email regarding a refund/exchange upon a further extension of the opening of Broadway.