Tickets Refunds — Page 8

Got the call tonight from the Hudson about my performance on 4/18. Looks like they're working through the dates, but I don't think there's any harm in calling them before they call you. The number is 855 801-5876.

Ticketmaster’s refunds section used to say that “refunds are available if your event is postponed, rescheduled, or canceled.” It now says that refunds are only available if your event is canceled. This means that anyone with tickets for a show that is rescheduled or postponed for a later date will be unable to get a refund. Furthermore, Ticketmaster is advising fans who are unable to attend a rescheduled show to sell their tickets via the Tickemaster resale marketplace. I get they want to keep as much money as they can but I don't have to like it. 

Has anyone received a refund for How I Learned to Drive yet?

I had tickets for 8 shows between March 17-23. Telecharge refunds for 7 of them and all cleared yesterday or today. Roundabout roadrunner email for one and they emailed to confirm refund last week, but it has not cleared yet,. They said 10 days."

I too did not get refund for one of my ticket.

No, this is a new policy that has happened because of the pandemic. They absolutely will not be giving any refunds unless the event is canceled. They rescheduled me for a concert, I told them that date won't work for me, and they suggested I sell my ticket. During a damn national emergency. I get it, but it still really blows. 

NYfanfromCA said: "My Little Shop of Horrors and Company refunds posted to my credit card on 4/8.

The Public refund for The Visitor posted on 4/6."

Did the Public send you anything giving you an option for a refund. I checked my account on the Public’s website and they just gave me a credit for the price of my Visitor ticket, without any notification.

Sutton Ross said: "No, this is a new policy that has happened because of the pandemic. They absolutely will not be giving any refunds unless the event is canceled. They rescheduled me for a concert, I told them that date won't work for me, and they suggested I sell my ticket. During a damn national emergency. I get it, but it still really blows."

The exact policy on their website is new, but they've been doing this for a while if the box office itself doesn't offer refunds.  It may be a lost cause, but I'd say it's worth it to at least call the box office of the event you had tickets for and talk to them about it.

Sutton Ross said: "I did talk to them, it's in my post that you quoted. Their new policy is rigid and there are no exceptions."

I had a similar experience with my ticket to the My Fair Lady tour in Chicago.  I had a ticket for a Tuesday evening in March 2020 that was rescheduled for a Thursday matinee in May 2021 (which I unsurprisingly am not able to attend).  I was originally told that a refund was not available. 

However, I've been checking my Ticketmaster account every few days just in case anything changes.  This afternoon, I found that a "Request Refund" button had appeared in the "See Details" section of my My Fair Lady ticket.  It seems like box offices are changing their policies pretty frequently now, so what you were told in earnest on the phone today may no longer be true a few weeks from now.

 

Anyone received a refund from TodayTix? I had tickets to Company for the 23rd purchased during their fee-free period so I do not want a voucher. I've emailed them twice about a timeline on a refund since their policy does say they'll issue a refund if requested and both times received a generic "we will be in touch." It's been more than week since the closings were extended and nobody has been in touch. I don't know at what point I should request a chargeback from my credit card. I'll wait until at least a week after the scheduled show, but I can't wait forever. 

I have received my points back for a $/points ticket I bought, but not the $ refund for the same order.