Tickets Refunds — Page 7

Just got this from 2nd Stage re: Take Me Out:

We hope that you are safe and healthy. Please know that our first priority is our audience, artists and staff and we thank you for being a part of our Second Stage family. Although our cast and creative team can’t be physically together right now, we are virtually rehearsing every day, and have some updates to share with you.

The Broadway League has announced a further period of suspension through June 7, and as such, we have decided to postpone all originally scheduled performances of Take Me Out, including the last week of performances through June 14. Please know that we remain committed to producing the play as soon as it is safe to come back. We hope to be back into rehearsals in person this summer - the cast is ready to go, the set is in, and we are on deck to get on stage the moment we get the okay! We anticipate that period will be late Summer or early Fall 2020.

We will hold the value of your tickets on account and you do not need to do anything. “On Account” means that the value of your ticket is waiting for you to reuse it at a later time. We will be in touch with you in the next few weeks to rebook you into a new performance date. If the new performance dates don’t work for you, you may use the value of your ticket toward the purchase of any future Second Stage production, including a subscription package.

Second Stage is a not-for-profit institution and currently not able to produce, yet we are working diligently behind the scenes so that when we come back, we are stronger than ever. We ask that you consider releasing the value or partial value of your ticket for a tax-deductible donation by calling the box office at 212-541-4516 or  click this link to avoid hold times. If this isn’t feasible, you may also request a refund.

Box Office Phone Hours
Monday - Friday: 10am - 6pm
Saturday: 10am - 4pm
(Hours subject to change)

Follow us socially @2STNYC for the latest news, updates from the Take Me Out cast, and more!

Until we are together again, stay safe and well. Take care of yourself and of each other. We can’t wait to meet again at the Hayes.

Thank you,
Second Stage Theater

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Interesting that they're moving to the fall, I thought for sure they'd move it to next spring. I guess since JTF is done with Modern Family, but doesn't Jesse Williams shoot Grey's Anatomy in the fall?

Updated On: 4/9/20 at 01:40 PM

kerrydixon said: "Patty3 said: "We have tickets for Beetlejuice for June 5 that were purchased at the box office. Since the show is officially closed as of the announcementyesterday and there is no option to get a refund at the box officewill Telecharge process the refund if we email them with our order number on the ticket?"

You don't need to e-mail them! Just go login to your Telecharge account and click on your orders. There'll be an option to request a refund."

Tickets purchased in-person at the box office don't appear in your account on the Telecharge website. That's why they were asking.

I have tickets for 5/2 performance of Mrs. Doubtfire which i purchased at the box office.   I received an email yesterday which directs me to telecharge to indicate if i want to exchange or refund on the order status page.  but... you enter your email and your "order #' and it does not work - gives the message that "We're sorry, we are having a problem with this feature on our site.  try later."  Wish they just refunded the money automatically like they did with tickets I had for 4/4.

Rhoda4 said: "I have tickets for 5/2 performance of Mrs. Doubtfire which i purchased at the box office. I received an email yesterday which directs me to telecharge to indicate if i want to exchange or refund on the order status page. but... you enter your email and your "order #' and it does not work - gives the message that "We're sorry, we are having a problem with this feature on our site. try later." Wish they just refunded the money automatically like they did with tickets I had for 4/4."

I'm pretty sure you will be refunded back to your c/c you used to buy the tickets at the box office, as per the Telecharge email. Also because the tickets purchased at box offices aren't listed on Telecharge accounts. I'm waiting for my box office WSS tickets (purchased with c/c) to be refunded so I'll confirm here when it's done.

Has anyone got an email from Roundabout regarding refunds/exchanges yet? All I've seen from them so far is an email with the option to donate the ticket/make a donation to them that was sent March 25th.

BwayinVan said: "Ahmy said: "Has anyone got an email from Roundabout regarding refunds/exchanges yet? All I've seen from them so far is an email with the option to donate the ticket/make a donation to them that was sent March 25th."

I called them directly last week and did it over the phone. Was told it could take up to three weeks for the refund to go through"

Ah, looks like I'll wait until after three weeks to email them. I'd call, but I'm 99% sure they don't have a toll free number, and my phone plan doesn't include international calling.

anyone get anything for Diana??? My mother bought tickets for her and a friend but nothing yet unless it went to spam

I requested refunds for all of my Telecharge tickets on 4/8. Just received an alert that my American Express was credited for the Company tickets. I bought the rest of my Telecharge tickets through a different credit card, so I assume those cards are taking longer to process the refunds and I’ll see them any day now.

I went to my Telecharge account page and was able to select REFUND for all the ones I bought online. But I got an email for the one show I bought at the box office, and for two days now the link just goes to this message: 

"We’re sorry, we're having a problem with this feature of the site right now. Please try again."

(same thing when I select order status and enter the order number/email addy)

 

jpbran said: "I went to my Telecharge account page and was able to select REFUND for all the ones I bought online. But I got an email for the one show I bought at the box office, and for two days nowthe link just goes to this message:
"We’re sorry, we're having a problem with this feature of the site right now. Please try again."
(same thing when I select order status and enter the order number/email addy)"

On telecharge, I just selected refund for both Company tickets. It came back with a "confirmed."  It may have been overloaded at the time. Try again. Possibly wait till tonight when fewer people use the system.

IAMREADING said: "BwayinVan said: "Just received an email from Moulin Rouge. 3 options given were to donate it, full refund, or an exchange for a better ticket and 25% cash back for a performance July-sept. Don’t live on the east coast so I ended up taking the refund. We will see when I get it. Still waiting for refunds from the public and roundabout."



Wow at the 25% cash back plus ticket upgrade? So for example, you could upgrade a Mezz ticket to Orchestra and still receive cash back? I may take a little gamble and buy show tickets for June 9th hoping this will happen again.

 

I received the same message. Although I opted for the refund, I was curious and clicked their offer—you have to provide preferred dates, and the survey asks “Would you prefer to not upgrade your seat locations, but still get at least 25% cash back.”   

Question re Plaza Suite refunds: I bought my tickets at the box office and see that the website says a member of the team will contact me 30 days after my performance date. I don't understand how they would have my contact info? My name is on the tickets, but I don't recall giving them my email or phone number. Do I need to proactively contact them (and if so, how?) or will they magically find me?