TDF Down

Email sent by TDF to members on June 12: "We have an updated timeline for TDF's new membership and ticketing platform. We expect to launch on Monday, June 15 in the afternoon. To facilitate this transition, our system will be offline starting this Sunday, June 14 at 9 p.m. until we go live. During this period, you will not be able to log in or purchase tickets. You will receive an email once we're up and running."

This email from TDF came in Friday 6/12:

Dear Melissa,

We have an updated timeline for TDF's new membership and ticketing platform. We expect to launch on Monday, June 15 in the afternoon. To facilitate this transition, our system will be offline starting this Sunday, June 14 at 9 p.m. until we go live. During this period, you will not be able to log in or purchase tickets. You will receive an email once we're up and running.

Our dedicated FAQ page has answers to the questions we anticipate. While your account and membership details will transfer automatically, you will be prompted to set a new password the first time you log in to the new system. If you run into any issues, please contact our Customer Experience team at customerservice@tdf.org.

We will be in touch on Monday once we have launched! Thanks for your patience as we navigate this transition together.

Warm regards,

TDF Customer Experience

I contacted TDF that getting a new password wasnt working either, and was told that they have run into "roadblocks"--and should be running "soon.".  ONCE IT IS LIVE, (we) will receive an email from (them) letting us know that passwords can be rest.

It's BAAAAACK!!!!!

--and, its a bit of a mess!!!!! (to me anyway)

and, check out the dates for Joe Turner!!!

The new site is such a huge step backwards. It's so much less information-dense than before. The results aren't sortable, and they're not even alphabetized by default. You used to be able to see all results on one page, but now you have to click through every page manually. And on mobile, the page controls are missing entirely, so you're stuck only seeing the first 20 results in the arbitrary order they're listed in! You can't filter to newly-posted listings.

You can no longer open shows in a new tab. Individual show pages no longer list all performances on offer at a glance - you have to scroll through a form dropdown. Who asked for this???

Updated On: 6/16/26 at 10:32 PM

What fresh hell happened here?

I wanna give the benefit of the doubt because this is probably not how it was intended to launch, and the people were demanding its return…but I wasn’t expecting this travesty

What was wrong with the old site? lol

A reverse BWW situation. A site that worked perfectly that someone just had to tinker with versus a website built on such old architecture that it attributes posts to the wrong posters that we are begging them to fix that instead we get fantasy football. 

Yall can log in?

 

I sure can't!

Scarywarhol said: "Yall can log in?

I sure can't!"

You have to create a new password to log in for the first time on the updated site. It's working fine for me but I do agree it's a much clunkier layout than it was previously. 

There's definitely glitchiness happening with sorting, which will hopefully be resolved quickly. 

I don't find the main page layout too bad aside from that. Hopefully someday you can click the logo instead of just the title, and that "open in a new tab" will be possible.

On the performance page, the actual ticket-buying info is getting lost on desktop but is clearer on mobile (it comes directly below the show logo and before the show copy).

I wonder if they did any interviews with actual users in their requirements gathering or at any point in the process. They could have figured out they were destroying functionality users want. The delayed and uncertain timeline was an indication that they weren't following good software engineering practices. But I didn't expect it to be this much of a mess.