About 20 years ago, I moved away from NYC because of a job. Prior to that time, I saw everything and if I liked a show, I saw it more than once; if I loved it, I saw it multiple times. That appears to be true of many of the posters on this site. Living outside of NYC complicates the scenario...you only have so many slots available when you only visit 2 - 3 times a year. And you hate to waste a slot, which is 'more precious than $$' when making choices. As an out-of-towner quasi-tourist, I would say that the War Paint and Groundhog numbers greatly reduced the likelihood that I would use one of those slots for either of those shows. (And I still manage to see 40 - 50% of the productions each season, something that most tourists and I'll venture lot of fairly serious local theater-goers don't do).
I really would love for both shows to be successful because I for one don't like the increasing number of 'family' shows and jukebox musicals that to me are clogging our theaters. (Yeah, I know all about the economics, but I don't have to like those realities). Sure, 'family; shows have been around for a long time now, but the sheer number is increasing. Next season, limited theatre space is going to be taken by glorified children's shows: Lion King, Charlie and the Chocolate Factory, Aladdin, Anastasia (I see it in October, so I may change my assessment, but this production is ultimately based on a cartoon), Sponge Bob, and whatever I am forgetting. I want GD and WP to be monster hits, so we get more adult productions with new scores on Broadway. But, I also have to want to see them; and, the Tony numbers were buzz-kills.
(I know we have gotten CFA, Evan Hansen, Hamilton, etc., the past few years and will always get serious musicals; I'd just rather see more of those and less of Charlie and Spongebob). But, only having the opportunity to see say 17 - 20 productions a year in NYC (and less some years), I am still going to go to the shows that appeal to me; and this season was amazing, so I did not get to see some shows I wanted to see, e.g., Sweat, Present Laughter; so, the Tony Awards helped me with some decisions. Now, if they are ever sent on the road, I will see them there, not because I particularly want to, but because I love live theatre and would not be constrained by scheduling limitations, as are many occasional attendees.
Given all of the above, I believe WP and GD were hurt by their Tony performances.