My cancel line experience on Wednesday, 10/25. Got there at 12 noonish. Ticket needs were:
Lady 1&2 = 2 tickets; arrived at 8 am
Man = 1 ticket arrived at 10 am
Pro line sitter = 2 tickets arrived at 11 am
2nd Pro line sitter = 2 tickets arrived at 11 am
Tourist = 2 tickets arrived at 11:30 am
Tourist = 1 tickets arrived at noon
Me 1 ticket = arrived at noonish 11 total needed for this group
Plus there were 8 more folks behind me by 5 pm. Other folks were ahead of me very early but they left and got matinee cancel tickets. They didn't want to wait 8 hours.
After waiting 8 hours, the box office started sales at 7:50p. The box office only had 8 tickets for 20 people online. They were sold out by the time they reached me, but minutes later, I got mine b/c the professional line sitter had one client who didn't show. He wanted $300 for the $200 ticket that the box offices charges. Since it was 3 minutes to 8pm, he took the face value of $200. Show was great again. (saw it before)
When I arrived at 12 noonish, I went to box office to ask the policy. These are NOT cancels. He said that they only sell the house seats that the producer sets aside for last minute celebrities. He sells them at $199 each. He said he does not sell tickets that a person bought at the BO, yet on another occasion, I was behind a man who said he was "dropping off his tickets b/c he bought them and couldn't make it."
So let's assume they only sell the producer's tickets. Also, he said they allot 12 tickets for the lottery. If someone fails to pay for their ticket following notice, that ticket goes back into his lot of available tickets at the BO. Apparently that's not happening much since the pattern has been less than 10 available tickets.
One chatter here partially named "tree?" said there were only 5 tickets available and she missed out b/c the guy in front of her took the last one. Doesn't seem like they sell a lot of cancels.
So the 8 available seats tonight: 2 were in center orchestra row A that went to the first 2 ladies.. Because you have the stage wall in front of you, it was considered an obstructed view. They didn't care. They paid $149.
They took the man for 1 and a tourist for 1, row H center orchestra.
The remaining 4 tickets were sold to the professional sitters. Those tickets were the first 4 seats in row F with seats starting at the center aisle. The pros sold the tickets to 3 of the people on the cancel line for $300 each.
By this point, everyone was in the theater. It was 7:59. After an 8 hour wait on the line, I was getting ready to leave when the pro line sitter offered me the last ticket for face value of $199. In exchange he asked for a reference as a line sitter. I got in after the first opening song. Was fine.
I recommend having $300 cash if you wish to carry that. I also noticed that the first in line get crappier seats. The ladies were in row A, the tourists in H, and we got F starting at center aisle for 4 seats.
That also happened at Springsteen. The first seats were sold in the back of the boxes with the better seats sold to folks further back on line.
Hansen seats were great. This was typical in Hamilton also. The cast and house seats were always in the first 8 rows center or side near center.
No Hansen tickets were offered in the mezzanine. The people in standing room said they were lottery winners. I couldn't stand that long. I had a chair on the line.
The Marriott hotel ticket broker offered tickets row O, left orchestra, all the way at the end of row near the exit door. He called them door knocker seats. He wanted $575 each. Wasn't worth it.
Bottom line, anyone beyond the 9th person on line most likely WILL NOT get a ticket. No one who was on was an overnight sitter.
I also told the ticket BO manager that it was awful they waited until 7:50p to start selling. Surely they'd know by 7:30p.
Springsteen cancel tickets go on sale at 7pm for an 8pm show, but they charge $500-700 each and most seats are in the boxes. Yes, folks got seats for $300 and $75 at times, but the BO rep said she wasn't aware of that. It might've been the exception or she was lying. Everyone on the Springsteen line up to the 15th person got in, but all paid $500. I mention this to give you a comparison with Hansen.
Since it was Broadway cares week, I was also very happy to buy a cast autographed poster.
Hope this info helps all.
JayElle