To me, the thing that's wrong is not having a set policy. If they want to not offer rush, that's totally cool, but at least say that so people don't waste their time sitting outside in the cold for no reason.
Personally, I'm of the belief that if your rush is "best avail" and will not be offered every day, it makes much more sense to sell the seats half hour to curtain like Roundabout often does so no one is camping out anywhere at 5am when tickets may not even be available.
EDIT: Also, selling "best avail" rush closer to curtain gives the show a more realistic sense of what seats are left.
"Get mad, then get over it." - Colin Powell
Updated On: 3/14/13 at 02:06 PM