We bought tix for the Saturday matinee a few months back, hoping to see Lea. Last row, mezz, about $160/each. Got to the theater at 1:45 to find out about Julie subbing in. Refunds were offered, handouts were already prepared for all options. if you bought on Seat Geek, you could contact them any time that day for a refund, just don’t go in. Box office had to return there. TKTS you had to contact them, although I doubt there were any TKTS tix sold for a show with Lea. Resale purchases were stuck.
it was too late for us to get a Plan B, so we entered, knowing we had seen tix on TKTS for Friday with Julie scheduled to,perform for $99. Asked the usher upstairs nicely if anything could be done as we knew there would be returns and empty seats. He sent us downstairs to the head usher. We commiserated with him about what a crazy day it must be and asked him if we could be relocated then or later based on returns, he asked if we could wait a few minutes while he checked with the box office which we were happy to do. Three minutes later he seated us in L 1 and L 3 which were wonderful. L5&7 also got relocated ticket holders as did another HoF dozen seats near us. There still were many empties in the orchestra which were self-upgraded to by others during intermission.
Julie was terrific and we were glad we stayed, and we later sent an email to the theater praising the way they all handled a difficult situation.
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