The BWW Tech Support Thread- Page 16

[MezzA101]

Posted: 11/5/25 at 1:35pm

MezzA101 said: "Everything is okay on my laptop after clearing the cache but I need on my Samsung Chrome to reply to posts and Edge to subscribe to threads. Subscribe still doesn't work on Chrome and the reply button is missing on many threads on Edge."

My Samsung Chrome now handles Subscribe and Reply. Thank you!

[Jordan Catalano]

Posted: 11/5/25 at 2:24pm

Yeah, I’m being signed out every two minutes. 

[Highland Guy]

Posted: 11/5/25 at 6:16pm

BWW will not let me log out (from laptop).  And often it won't let me post messages.  Please, LOG ME OUT !!

Updated On: 11/5/25 at 06:16 PM

[ACL2006]

Posted: 11/5/25 at 10:13pm

Highland Guy said: "BWW will not let me log out (from laptop). And often it won't let me post messages. Please, LOG ME OUT !!"

yep. can't reply to anything via my laptop or mobile phone, only through my desktop. 2nd straight day

[Rob]

Posted: 11/6/25 at 6:28am

ACL2006 said: "Highland Guy said: "BWW will not let me log out (from laptop). And often it won't let me post messages. Please, LOG ME OUT !!"

yep. can't reply to anything via my laptop or mobile phone, only through my desktop. 2nd straight day"

If you're still having an issue here, please try clearing your cache and cookies and if that fails, please email us at contact(at)broadwayworld.com and we'll troubleshoot further! 

[ACL2006]

Posted: 11/6/25 at 2:12pm

Rob said: "ACL2006 said: "Highland Guy said: "BWW will not let me log out (from laptop). And often it won't let me post messages. Please, LOG ME OUT !!"

yep. can't reply to anything via my laptop or mobile phone, only through my desktop. 2nd straight day"

If you're still having an issue here, please try clearing your cache and cookies and if that fails, please email us at contact(at)broadwayworld.com and we'll troubleshoot further!"

Fixed. However, it did take me a few tries to log out just to find the page to log back in. After I logged out, it kept sending me to the news page instead of back to logging in.

[ACL2006]

Posted: 11/6/25 at 2:18pm

Hold up. After posting the above statement, I'm now required to log in again after each page view. Cache and browsing history have been cleared.

[uncageg]

Posted: 11/6/25 at 4:47pm

Seems to be fixed on my Pixel Phone but now I have to sign in every time I open the site on my Chromebook. The sign in button is gone and I have to click on settings to sign in. Once I sign in it takes me to the news page and not Board page.

Updated On: 11/6/25 at 04:47 PM

[bear882]

Posted: 11/7/25 at 3:41am

This is all a bit of a mess. Some things have been lost. I am still trying to figure out what I still have.

Ha. And now I am bear882! That’s what I get for registering again. But that was the only way I could respond on this thread or send a private message to tech support. Or it was the only way I could figure it out.

Updated On: 11/7/25 at 03:41 AM

[Highland Guy]

Posted: 11/7/25 at 5:03pm

My problem with not being able to sign out seems to be resolved (I think/hope).

But the "Likes" function is still whacked.  Will have to give a "Thumbs Down" to the "Thumbs Up" option.

[rosscoe(au)]

Posted: 11/7/25 at 5:12pm

I have to sign out every time and log back in, to be able to post. 

[John Adams]

Posted: 11/8/25 at 7:39am

rosscoe(au) said: "I have to sign out every time and log back in, to be able to post."

I have this issue, too. It's fairly new for me (maybe the last couple of days?)

The last two buttons of the header are not loading properly. When opening the page, the should be black and read, "REGISTER" and "SIGN IN". Instead they are brownish-red and read, "FOR YOU" and "ACCOUNT". 

The ACCOUNT button's dropdown menu has only an option for LOGOUT. In my case, I have to clear my browser history, choose LOGOUT, and only then will the correct black buttons load as expected.

This incorrect page loading behavior is true when I have cookies enabled, as well as when I do not.

Updated On: 11/8/25 at 07:39 AM

[THDavis]

Posted: 11/8/25 at 7:41am

I can only post from my laptop, which is not my primary device. I am forced to login to the forum on my phone, but then cannot navigate back to the message board without already being logged back out. It's been several days and I've been updating both my iOS and looking for updates to the app on the App Store, but so far nothing.

[rosscoe(au)]

Posted: 11/8/25 at 7:56am

Still having to log out every time to be able to post, cleared history etc. it’s annoying 

[bwayphreak234]

Posted: 11/8/25 at 8:16am

I'm also getting repeatedly logged out. I'm having to log back in a few times day, and the toggle off the topic list in my account settings every time as I'm not a fan of that view.

[Rob]

Posted: 11/8/25 at 10:02am

How frustrating, and we're working w/ the tech provider we think is the cause to try and resolve with another update having just gone out. (Including also a fix to the Off Topic Thumbs Up issue). 

If you're still having a problem, and the cache/cookies trick didn't resolve it, please email us at [e-mail] with the device/browser/version that you're using and we will add to the ticket that they've been narrowing down. 

[mitchern]

Posted: 11/8/25 at 11:06am

Thanks Rob, no problems here for 2 days. Hope it continues! 

[uncageg]

Posted: 11/8/25 at 7:19pm

As of this morning, the site won't let me sign in on my Pixel phone. It lets me "sign out" but I am not actually signed in.

[John Adams]

Posted: 11/9/25 at 5:48am

uncageg said: "As of this morning, the site won't let me sign in on my Pixel phone. It lets me "sign out" but I am not actually signed in."

I notice the date/time stamp on your post is: 11/8/25 @ 7:19pm. The behavior you describe was what I was experiencing on my desktop computer (macOS: Tahoe 26.01). The issue appeared to be with the loading of those last two buttons in the header that are used for login/out.

This morning (11/9/25 @ ~4:30 am), the home page loads properly with those last two buttons showing, REGISTER & SIGN IN (both wine-colored) as expected. When I click SIGN IN, I get the expected login screen, but those last header buttons' colors change to black.

Once logged in, the buttons change to FOR YOU & ACCOUNT (as expected), but are now back to being wine-colored.

So, for me (other than the button color changes) login/out is working as expected. THANKS!

UPDATE: I noticed that after I logged out, I was returned to the home page, but those last two buttons are now black (which is unexpected from my user POV).

Also, turning cookies on/off seems to effect the behavior of the site. For example, I've noticed that if I'm just browsing (cookies OFF), then decide to log in to post, (turn cookies ON, then attempt to log in) I will have to either clear the history, or close my browser (Firefox 144.0.2 (aarch64)) completely in order to get the expected functionality.

Updated On: 11/9/25 at 05:48 AM

[uncageg]

Posted: 11/9/25 at 11:26am

Now on my Pixel the only way for me to sign in is where it says Welcome Guest...Register or Sign in. And I just stumbled on that this morning.

[ACL2006]

Posted: 11/9/25 at 12:06pm

I still have to sign in everyday on my mobile phone (Android).

[Sutton Ross]

Posted: 11/9/25 at 12:14pm

How frustrating, and we're working w/ the tech provider we think is the cause to try and resolve with another update having just gone out. (Including also a fix to the Off Topic Thumbs Up issue). 
 

Does your tech provider live in a tent in Appalachia? Because that's the only excuse for people literally having to sign in again and again and again within the course of 5 minutes. I love you tho. 

[Kad]

Posted: 11/10/25 at 2:06pm

I can no longer log back in on the mobile site on Safari (iOS 18.6.2) at all. When I hit "Login" at any location, it says "Click here to sign out," which does nothing. Returning to the login area just displays the same "click here to sign out" again. 

[Little Nub]

Posted: 11/10/25 at 2:08pm

That’s been happening to me for weeks. My advice is to hit the menu button (three lines on the top right).  Go to the bottom and hit “sign in”

[Lot666]

Posted: 11/10/25 at 2:24pm

I got the automated, inexplicable sign-out today.