The BWW Tech Support Thread- Page 3

[Melissa25]

Posted: 12/20/21 at 12:00pm

Hallalujah!!!!!!!!

See ya “jump down” button.  Thanks Rob for adding the new option in settings.

[Highland Guy]

Posted: 12/20/21 at 12:33pm

*

Updated On: 12/20/21 at 12:33 PM

[chrishuyen]

Posted: 12/21/21 at 8:20pm

Thank you so much for adding a toggle for the topic view, though I've noticed it seems to be on a device basis, as when I turn it off on my computer it's still on for my mobile browser.  Is there a way to make this linked to my account?

[ACL2006]

Posted: 12/21/21 at 9:36pm

Now we just need a setting to prevent the pop-up videos from automatically playing.

[Alexander Lamar]

Posted: 1/4/22 at 1:26pm

Anyone else having problems with threads not showing in the overall view? For instance I posted in the Black No More thread which now shows as being updated in the off-Broadway “topic” but when I jump down to where all threads are supposed to be shown it’s nowhere to be found. 

[ACL2006]

Posted: 1/5/22 at 10:24pm

Having trouble staying logged in. I use different devices and typically one of the devices doesn't let me stay logged in. I'll login and then go to respond to a message and it asks me to login again. This past weekend I couldn't stay logged in through my mobile phone and now I can't stay logged in on the desktop version.

[ErmengardeStopSniveling]

Posted: 1/21/22 at 2:57pm

Your article photos are not loading. (My internet is sterling, and having no issues with other sites)

Content is often blocked by popup videos in the bottom right corner. How can those be disabled permanently?

[uncageg]

Posted: 1/24/22 at 3:33pm

ACL2006 said: "Now we just need a setting to prevent the pop-up videos from automatically playing."

 

Agreed. I am finding now that if I am listening to music and open BWW, my music pauses and the audio from videos come on. I had to finally install a blocker to make it stop.

 

[Alexander Lamar]

Posted: 1/24/22 at 4:33pm

Alexander Lamar said: "Anyone else having problems with threads not showing in the overall view? For instance I posted in the Black No More thread which now shows as being updated in the off-Broadway “topic” but when I jump down to where all threads are supposed to be shown it’s nowhere to be found."

Still having this issue. Really thinking the categories added less value than what was gained. 

[adotburr]

Posted: 1/24/22 at 4:50pm

Why do some posts have a blue box outline? 

[Alexander Lamar]

Posted: 1/24/22 at 6:53pm

I think those are the posts that have been “liked” or given the thumbs up a certain number of times. Don’t know what the threshold is. 

[adotburr]

Posted: 1/25/22 at 7:35am

^ That's what I was thinking too but wasn't sure.

[Babe_Williams]

Posted: 1/25/22 at 9:31am

I'm sorry but why does this board still kick you out to the main menu after you reply to a comment or hit 'back?" This is pretty ridiculous that this glitch hasn't been corrected at this point and its definitely a reason i haven't been around much. 

[ErmengardeStopSniveling]

Posted: 1/25/22 at 2:06pm

Your popup ad appears on every page of the website, every time I visit the site. Please be sure it's cookie-enabled so I never have to see it again now that I've seen it.

[Ceej]

Posted: 2/10/22 at 12:17pm

Getting bad links under the "recommended for you" section when visiting the message board. Here's one:

 

https://cloud.broadwayworld.com/rec/regionalclick.cfm?regid=1&articlelink=https://www.broadwayworld.com/article/BEETLEJUICE-Adds-Original-Cast-Members-Kerry-Butler-Leslie-Kritzer-and-More-for-Broadway-Return-20220210

 

Goes to a blank page. I presume because of the cloud.extension. Tried to send via contact us but got an error that I was reporting a message board issue (which I was not).

[ErmengardeStopSniveling]

Posted: 2/10/22 at 12:22pm

1) Please fix the issue of a post on a new page not showing up until the next person posts.

2) Please specify for everyone to see when and why something has been censored/removed by moderators.

Confirm receipt of all of the above + the status of each in this thread.

Updated On: 2/10/22 at 12:22 PM

[adotburr]

Posted: 2/10/22 at 12:23pm

ErmengardeStopSniveling said: "1) Please fix the issue of a post on a new page not showing up until the next person posts.

2) Please specify for everyone to see when and why something has been censored/removed by moderators."

For #2, why not the mods write within the post that was removed - Removed by Moderators for reason .....  - instead of deleting the post altogether. 

[Sutton Ross]

Posted: 2/10/22 at 12:24pm

Two things they will literally never do, especially the second one. 

[adotburr]

Posted: 2/10/22 at 12:25pm

Agreed, but worth a shot ha 

[Fan123]

Posted: 2/15/22 at 1:55am

ACL2006 said: "Having trouble staying logged in. I use different devices and typically one of the devices doesn't let me stay logged in. I'll login and then go to respond to a message and it asks me to login again. This past weekend I couldn't stay logged in through my mobile phone and now I can't stay logged in on the desktop version."

I'm getting something like this one today as well. Even after logging in, the site seems to (mostly) think that I'm not logged in. When I go to log in again via the upper right link, I get a message saying 'Click here to sign out'. This seems to be happening for some pages, or maybe it's some tabs, but not others. Trying to go directly to a site link via copying and pasting it, rather than navigating by clicking on links within the site, may also be a factor in this. I haven't had an issue with using multiple tabs or using direct links while logged in to this site before.

[Alexander Lamar]

Posted: 2/15/22 at 7:19am

Fan123 said: "ACL2006 said: "Having trouble staying logged in. I use different devices and typically one of the devices doesn't let me stay logged in. I'll login and then go to respond to a message and it asks me to login again. This past weekend I couldn't stay logged in through my mobile phone and now I can't stay logged in on the desktop version."

I'm getting something like this one today as well. Even after logging in, the site seems to (mostly) think that I'm not logged in. When I go to log in again via the upper right link, I get a message saying 'Click here to sign out'. This seems to be happening for some pages, or maybe it's some tabs, but not others. Trying to go directly to a site link via copying and pasting it, rather than navigating by clicking on links within the site, may also be a factor in this. I haven't had an issue with using multiple tabs or using direct links while logged in to this site before."

 I’m having this issue as well (since yesterday)

 

[adotburr]

Posted: 2/15/22 at 3:22pm

Mods - there have been a lot of spam / ad accounts created lately that that keep bringing up old threads or commenting uselessness on new ones. It happens at least once a day. Is there a way to stop these account somehow? Like flag their email addresses or create a second human authentication test? 

Updated On: 2/15/22 at 03:22 PM

[ACL2006]

Posted: 2/15/22 at 5:01pm

Alexander Lamar said: "Fan123 said: "ACL2006 said: "Having trouble staying logged in. I use different devices and typically one of the devices doesn't let me stay logged in. I'll login and then go to respond to a message and it asks me to login again. This past weekend I couldn't stay logged in through my mobile phone and now I can't stay logged in on the desktop version."

I'm getting something like this one today as well. Even after logging in, the site seems to (mostly) think that I'm not logged in. When I go to log in again via the upper right link, I get a message saying 'Click here to sign out'. This seems to be happening for some pages, or maybe it's some tabs, but not others. Trying to go directly to a site link via copying and pasting it, rather than navigating by clicking on links within the site, may also be a factor in this. I haven't had an issue with using multiple tabs or using direct links while logged in to this site before."

I’m having this issue as well (since yesterday)

"

Yep, still happening.

[Borstalboy]

Posted: 2/16/22 at 10:16am

Anyone else having issues with threads not having a reply option?  I'd like to join the conversation about the John McWhorter Encores! article, but there's no reply button.

Technical glitch or thought policing?

[Fan123]

Posted: 2/17/22 at 3:06am

^ That may be a side effect of the login issue? Where the site 'thinks' that you aren't logged into a particular page, it won't provide the reply option I believe. Although, the login thing hasn't been an issue for me today yet... has something been fixed, BWW?