The BWW Tech Support Thread- Page 2

[Rob]

Posted: 11/8/21 at 8:52am

Good morning! Amongst other fixes rolled out (late Friday) was an update to stop an AI system from an ad partner that was going 'awry'... If you're seeing ads inside of people's posts, that should not be happening. Any links and screenshots that you can send over to us ([e-mail]) would help for us to pass along. 

Ditto if closing the video unit doesn't keep it closed for the duration of your session. 

Thank you, and happy Monday (I hope) to all. 

[adotburr]

Posted: 11/8/21 at 9:09am

Rob- Happy Monday to you as well! I’m sending over two ads now. One within this thread and the other is on the general topic list. 

[dramamama611]

Posted: 11/8/21 at 9:11am

I SHOULD have stated that the Pick A Board isn't active on the APP.   It's fine on the desktop.

[adotburr]

Posted: 11/8/21 at 9:13am

dramamama611 said: "I SHOULD have stated that the Pick A Board isn't active on the APP. It's fine on the desktop."

Ah I see! I use the web browser on my phone. 

[Rob]

Posted: 11/8/21 at 9:23am

adotburr said: "Rob- Happy Monday to you as well! I’m sending over two ads now. One within this thread and the other is on the general topic list."

Thank you - received, perfect as to what they should need (to me at least), and relayed. 

[Rob]

Posted: 11/8/21 at 6:20pm

Quick update from here - the issue of ads inside of posts should now be fixed... As with all things, if not - please let us know. 

(Edit - might take a few hours)

Updated On: 11/8/21 at 06:20 PM

[Highland Guy]

Posted: 11/8/21 at 6:26pm

As of a few minutes ago, I still see ads within (between) the posts in the 2022/2024 Election thread in Off-Topics.

Updated On: 11/8/21 at 06:26 PM

[Jordan Catalano]

Posted: 11/8/21 at 9:59pm

I wish the “Latest Messages” was at the very top with maybe a clickable link above to “expand subcategories” so we don’t have to keep scrolling past all those, whenever refreshing the page. 

[Robbie2]

Posted: 11/8/21 at 10:14pm

What's the deal with all the message boards? Was it really necessary...don't think so! What a waste of space and other nonsense. Just have 1 board is all we need! What a mess and enough with all the ads!!!

[Robbie2]

Posted: 11/8/21 at 10:18pm

TheatreFan4 said: "...Was this supposed to be a positive change? Let's go over a couple things.

1) You've managed to make the Main Board page even more cluttered. To get to what was seen as the 'General' Board for all Broadway/NYC theatre you now have to scroll down about 3 total screen lengths (Even longer on mobile devices) before you get to it and now it no longer is actually just Broadway/NYC it's all theatre from everywhere? Which is honestly not the biggest complaint because there was always usually some West End spill over.

2) All of these sub-boards are a mess of which 85% of them will not get used at all. 10% will have a few posts in them and 5% will be regularly used. And still they take up so much space. I commend that you've introduced these categories/tags for shows and other various topics but those are usually used to make searching easier but when I go to the search function, you can't be search by any of them.

3) The ads still turn this place into a slug and this site is still continually the only website that ****s up my browser when visiting because of them.

4) Why is the DM notification still so tiny and so far away from the board relatively? And when you go into the DMs why can you not click on anybody's profile? Why are their profile pictures not shown in the DM given that's often how users are identified?

5) And since I'm bitching already, what the hell is that app? It's literally just a portal to the website that is not optimized for mobile. Nor has the app been updated in FIVE years for Android (even more is that when I just downloaded it to check it out you're greeted with the message that the app was built for an older version of Android and may not work properly... every time you open it.) and almost THREE years for iOS.

6) Nobody wants a looping video feed on every page featuring 15 year old episodes of Broadway Beat when they're going to be spending 30-60 second on each time they load a page.

If you want this website to be taken seriously you need a drastic overhaul and quit acting like its 2008."

Thank You !!! You said it exactly - the site needs an overhaul not wasting time on all these message boards!

[HogansHero]

Posted: 11/8/21 at 10:23pm

For those of us (and I suspect it is a substantial majority of frequent participants in this board) who are "jumping" to the [now relegated to the bottom] traditional board, it is annoying that, after posting, the board pops you back up to the top of the page and you have to jump again. 

[Melissa25]

Posted: 11/9/21 at 7:00am

I would like to suggest having the West End chat listed in the chat tab drop down. Took me a while to find it and that seems like the likely spot to look for it. Thanks.

[Alexander Lamar]

Posted: 11/11/21 at 2:59pm

So I just posted a thread about Nollywood Dreams but categorized it as Off-Broadway General since it was not in the topic drop down. 
Is someone on the BWW staff going to be actively maintaining/updating/adding categories? If so, what determines when a category will be sunset?

[Esther2]

Posted: 11/11/21 at 9:47pm

And speaking (or typing) of the West End chat board (which I still haven't found), I just saw there's a Spain chat board.  In Spanish.  Has that always been there and I just never saw it??  Not that I was looking for it, but still...  I'm fascinated by this. 

ETA:  Found the West End board.

Updated On: 11/11/21 at 09:47 PM

[Alexander Lamar]

Posted: 11/21/21 at 10:46am

I’m out today and wanted to read through the boards while listening to some music - impossible as the video ads that auto play keep interrupting my music every time I scroll by one. 

[MichelleCraig]

Posted: 11/21/21 at 11:06am

With regard to advertising, I am getting multiple ads for concerts by the Los Angeles Philharmonic that actually took place over a month ago…

[fashionguru_23]

Posted: 11/23/21 at 12:13pm

Hi Rob, or whomever might see this. I've been having a problem for a while where, if someone makes a post, and the post will end up on being the first post on a subsequent page, the only way i can see the post is if I reply to reply to it. 

For example, in the thread about "The Prom: National Tour", I cannot see Macbeth's (#51) post unless I try to reply to the comment above (#50).

[ACL2006]

Posted: 11/23/21 at 12:33pm

Alexander Lamar said: "I’m out today and wanted to read through the boards while listening to some music - impossible as the video ads that auto play keep interrupting my music every time I scroll by one."

My goodness, yes to this 100%!! The video pop-ups are annoying as is, but can it be disabled to not automatically play?

[HogansHero]

Posted: 11/23/21 at 12:50pm

The jump link jumps to the second item rather than the top of that section. As I previously noted, if I post from that section, I am returned to the top of the page and must again jump to get to that section. I am pretty sure every regular user of this board considers the jumped-to (combined) section the primary section so it is quite annoying having to jump through hoops like this. 

[LizzieCurry]

Posted: 12/9/21 at 10:18am

Hi! I can only see beyond page 62 of the West Side Story thread by replying. Otherwise it kicks me back to the main board. This is the case even if I'm in it already and click on page 63, or I click on the name/timestamp on the rightmost column from the main board page.

[dramamama611]

Posted: 12/9/21 at 10:29am

There was a problem with that thread the other day - but for page 61......I guess they didn't completely fixed.

[Highland Guy]

Posted: 12/9/21 at 5:30pm

I do not like the new Upvote (Thumbs Up) option.....even though I have used it a few times.  Without an anonymous Downvote (Thumbs Down) option as well, it doesn't offer a true reflection of how well a contributor's post is received by the members.  I say either get rid of the Upvote, or add a Downvote.    

That's all.

Updated On: 12/9/21 at 05:30 PM

[Babe_Williams]

Posted: 12/20/21 at 8:54am

HogansHero said: "For those of us (and I suspect it is a substantial majority of frequent participants in this board) who are "jumping" to the [now relegated to the bottom] traditional board, it is annoying that, after posting, the board pops you back up to the top of the page and you have to jump again."

 

THIS. It does not appear to be fixed since this comment over 6 weeks ago. I would urge tech support to check out the pro boards format, a lot of the issues that we see on these boards could be resolved by switching to something like that. I keep getting kicked back to the main page. And now I keep getting kicked back to the main page when i am trying to go to the next 50.

 

Updated On: 12/20/21 at 08:54 AM

[Rob]

Posted: 12/20/21 at 10:13am

Good news - we just rolled this out as an option. Under 'Your Settings' in the upper right, you can now turn off the topic view if you'd like. 

[HogansHero]

Posted: 12/20/21 at 11:58am

much appreciated