Posted: 3/14/20 at 12:22pm
Let me preface this by saying I'm very aware that, in the macrocosm, this is a terribly trivial concern.
However, I must say I'm very disappointed with how ATG/Plaza Suite have handled this situation. After 48 hours and 70+ calls to the box office, I finally got through to a representative who attempted (albeit barely) to assist in an exchange of my tickets.
In November, I had purchased two $59 tickets to a preview performance of Plaza Suite. It seems, since then, that the producers/company updated the pricing scale rather dramatically, increasing the face value of my rear mezz seats to $129 each. Now, I understand that the producers have every right to do this. It's their circus. However, I do feel that the theatre's complete refusal to offer an even exchange for properly purchased fair-value tickets is purely bad business. I was given only two options: to receive a complete refund or to pay for a new pair of tickets at the increased rate.
So, without the funds to afford the price hike, I opted for a refund. Again, I'm not ignorant to the fact that I've gotten my money back and that they've made me whole. But, first-world problem or not, this whole ordeal left a very bad taste in my mouth.