A little late to the discussion of MLB playing the matinees, but wanted to put my two cents in. Hopefully, I won't get flamed too badly.
I have a ticket for the 10/4 performance. I paid for premium seating with the specific intention of seeing Ben before he leaves. (The extra cost also meant I could not find someone to come with me [I'm coming from about 2 hours away]).
Let me say I completely understand that Ben's voice is his livelihood, and he needs to make sure it is not damaged. He has most of the songs, and while some disagree, from what I hear its a demanding role of the type where alternates are used (Christine in Phantom, Eva Peron in Evita). Its also probably better that he have set days where he will and won't be there rather than missing random shows, as this allows people to plan.
My problem with the situation is twofold. First, the need for an alternate should have been realized early on, and used from the beginning, so ticket buyers could plan. The other issue is not really restricted to DEH. As I said, I'm coming from out of town- just a day trip, admittedly. I would guess that Wed. and Sat. matinees are the only practical times for many other out-of-towners to see the show (yes, I know there are Sunday Matinees, but church, family events, etc might make this a difficult day for people). Local travel/bus companies offer day trips to NYC with a ticket to see a show- these are generally Wed. or Sat matinees. Choosing BOTH of these matinee performances to use an alternate simply makes it impossible for some people to see the regular performer. Plenty of shows do this, and it bugs me...why not split (as some shows do) the two show days so the regular performer and alternate each do one matinee and one evening? Gives the matinee crowd more of an opportunity to see the regular performer.
Let me be clear, this is NOT hate on MLB. All reports is he is wonderful. It just kinda stinks to pay the extra for a premium ticket yet still not have the opportunity to see Ben.
I thought about getting a refund, but decided against it- have been looking forward to it for too long. Plus, while I'm "a few" years older than the main audience, the story, and what I can determine of Evan's character from the OBC resonates greatly with me. I'm sure I will enjoy the show and MLB's performance.
One question- does the Playbill still list him as an understudy or as an alternate? The website has him as an understudy. You'd think the theater would rather it list him as Evan for Wed. and Sat. matinees than having ushers have to put the little slips in every time. (And are there equity rules about this?)