I agree with ChristianPisco. Theaters offer standing room as a courtesy, not as a necessity, and there is no guarantee you'll get it. I can't see why box-office staff would be giving out ''different information.'' Granted, the number of standing-room spaces varies from show to show, and I'm guessing that number is affected if cast members, etc., have put in requests for family and friends. That said, there is no excuse for rudeness on either end: from the box office or the patrons.
For the record, I did standing room with a friend at ''Hadestown'' recently, and had a terrific time. The box office was quite friendly. And even though we were in line for hours, the show was worth the wait. Once inside, those of us doing standing room were given a brief chat about do's and don'ts at the railing. They even encouraged us to sit in any empty seats at intermission. I didn't see any, so I was content to continue to stand for Act II. But some nice guy from the house informed me and my friend that there were a couple of empty seats in the 2nd center row of orchestra. He asked us to wait until the next song ended, and then guided us to those seats. And it was an incredible view. Kudos to the Walter Kerr staff!
Updated On: 8/22/19 at 03:47 PM