I was there, and the version of events she is now peddling online is simply not accurate.
At no point did Bill Irwin “turn the audience against her.” He continued performing through a remarkable amount of disruption, finally stopped when the yelling became impossible to ignore (both of the patron and the audience yelling at her), waited, and made a quick “Matinee!” joke. That was it. The audience did not need an actor to instruct us to be frustrated, as Kelsey (the person’s name) did it herself.
As to her claim she was simply speaking in a volume she could hear because of her hearing loss: I was in the rear mezzanine and could hear her clearly. When you are loud enough to be heard across an entire Broadway theatre during a live performance, the problem is no longer that everyone else has mysteriously decided to persecute you, perhaps it’s worth considering that you are the source of the issue. She also seems shocked that theatre management was not especially warm toward her. She was loudly interrupting a performance. What exactly was the expected response, a ham sandwich?
The strangest part of the retelling is the insistence that the audience’s reaction somehow proves the audience had been “turned against” her, while completely omitting the behavior that caused that reaction in the first place. From where I was sitting, this increasingly felt like someone who found a way to make herself the center of attention and then, having successfully become the center of attention, is just rearranging the story to make it fit her version of events.
Also, fwiw, was TOUCHED by Chris Ashley coming out to offer us all a re-watch or refunds. Class! I still had a great time so won’t be taking them up on it, but what a great gesture.