Posted: 10/23/21 at 12:24pm
I know some on this board, like me, like to collect paper tickets of the shows they see, which is made difficult by the prevalence of e-tickets post-reopening. I know some folks on the board have in the past had luck with asking for a printed ticket at the box office. Has anyone had success (or not) with this since shows have reopened?
Updated On: 10/23/21 at 12:24 PM
Posted: 10/23/21 at 12:41pm
Posted: 10/23/21 at 12:58pm
Posted: 10/23/21 at 1:11pm
Posted: 10/23/21 at 10:37pm
Glad someone made a thread about this. I asked to have my tickets printed at the Majestic on Friday night, Oct. 22 and the box office worker glared at me, let out a dramatic sigh, and then looked around as if she didn't know what to do next. She finally asked how I bought the tickets, and I said telecharge, and she glared at me again, almost as if to say "I know we both know that Telecharge emailed you the tickets and you are trying to pull a fast one." I just stood there and waited for her to calm down and then she started typing and typing and typing on the computer like that scene in Meet the Parents when Ben Stiller tries to check-in at the airport. She finally gave me the paper ticket.
Today at Phantom I tried to get the box office to print my ticket. The man said that I should have gotten an email from Telecharge with my ticket since they don't offer tickets at the box office. The woman ahead of my in line bought a ticket for January and she was upset that they wouldn't give her paper tickets and only an email 2 weeks ahead of time. She was buying them as a gift and had nothing to physically give now.
Anyway, Telecharge had specially emailed me and told me that there was some snafu with the email and that I had to get it printed at the box office. I held up my phone with that email, and the box office employee said "give me that phone" so I had to put it under the glass and when he looked at the email and my ID, he said "Aha! This isn't even you!" And I explained that the Telecharge employee had a different name than me and he was looking at the Telecharge name, not mine. He went and had a conversation with the other box office people about the situation and kept raising his hands up and shaking his head like it was this impossible situation. He finally just printed out a ticket. I was tempted to say "you could have just done that ten minutes ago" but I let it go.
At the Booth Theater was the only time I used the ticket-on-the-phone thing, and none of the scanners could read my ticket and they finally just let me in. So needless to say, I will continue to ask for box office print outs after that.
It's a shame there is no Tony Award for Most Dramatic Box Office Employee. It would be quite entertaining to see the best clips of their performances when their names are announced.
Posted: 10/23/21 at 10:49pm
Posted: 10/23/21 at 10:56pm
Posted: 10/23/21 at 11:05pm
The guy in the SIX box office huffed and puffed about giving my ticket, too. Like...why is that a big deal, sir? I feel like they have to deal with far fewer in-person sales in general currently so to act like it's an inconvenience when their job is literally to provide tickets is..beyond me.
Posted: 10/23/21 at 11:30pm
Posted: 10/23/21 at 11:37pm
I’ll be sure to report back with successes (and failures)!
Updated On: 10/23/21 at 11:37 PM
Posted: 10/24/21 at 2:31am
I was able to get a physical ticket printed for the Phantom reopening. I opened with the fact that I had an e-ticket and I just wanted a physical version, and the gentleman at the box office was mostly helpful. We had a slight issue where there was a little bit of trouble looking up my order since I guess my name wasn't showing up in the system or something (I bought in person at the box office), and I didn't have enough internet to load the original order confirmation email to find the order number, but the box office worker was able to find it without that and got me my printed ticket without any other drama.
Posted: 10/24/21 at 7:47am
Posted: 10/24/21 at 9:40am
Posted: 10/24/21 at 4:02pm
Posted: 10/24/21 at 4:09pm
Posted: 10/24/21 at 5:10pm
Phantom4ever said: "Glad someone made a thread about this. I asked to have my tickets printed at the Majestic on Friday night, Oct. 22 and the box office worker glared at me, let out a dramatic sigh, and then looked around as if she didn't know what to do next. She finally asked how I bought the tickets, and I said telecharge, and she glared at me again, almost as if to say "I know we both know that Telecharge emailed you the tickets and you are trying to pull a fast one." I just stood there and waited for her to calm down and then she started typing and typing and typing on the computer like that scene in Meet the Parents when Ben Stiller tries to check-in at the airport. She finally gave me the paper ticket.
Today at Phantom I tried to get the box office to print my ticket. The man said that I should have gotten an email from Telecharge with my ticket since they don't offer tickets at the box office. The woman ahead of my in line bought a ticket for January and she was upset that they wouldn't give her paper tickets and only an email 2 weeks ahead of time. She was buying them as a gift and had nothing to physically give now.
Anyway, Telecharge had specially emailed me and told me that there was some snafu with the email and that I had to get it printed at the box office. I held up my phone with that email, and the box office employee said "give me that phone" so I had to put it under the glass and when he looked at the email and my ID, he said "Aha! This isn't even you!" And I explained that the Telecharge employee had a different name than me and he was looking at the Telecharge name, not mine. He went and had a conversation with the other box office people about the situation and kept raising his hands up and shaking his head like it was this impossible situation. He finally just printed out a ticket. I was tempted to say "you could have just done that ten minutes ago" but I let it go.
At the Booth Theater was the only time I used the ticket-on-the-phone thing, and none of the scanners could read my ticket and they finally just let me in. So needless to say, I will continue to ask for box office print outs after that.
It's a shame there is no Tony Award for Most Dramatic Box Office Employee. It would be quite entertaining to see the best clips of their performances when their names are announced."
The "give me that phone" and the "this isn't you" (mistake) would have drawn the line for me. You're too nice. If this was directed to me.............the next Tony Award awarded would be for "Best Response From A Customer To A Rude Box Office Employee!
Posted: 10/24/21 at 5:16pm
I believe most (or all?) Major League Baseball games are now mobile-only. I looked into this a lot earlier this year, since I went to three games this season, my first since 2019. I wish I could find that specific article, but a ticketing agent said there are ways to get a printed one, but they don't make it public. You can ask, though. I seem to remember at CitiField there was smallish print on their signs (that said you could talk to a ticketing agent if you were having trouble or didn't have a phone) about tickets being mobile-only.
This isn't the story I was thinking of, but it's a nice one about printed tickets:
https://www.si.com/mlb/2019/09/12/baseball-tickets-los-angeles-dodgers-opening-day
Posted: 10/24/21 at 5:20pm
Having worked in a box office for four years in college (where major Broadway tours came through), I can say that reprinting someone's tickets is the easiest and quickest thing about the job. It would be one thing if the box office were inundated with pre-show walk up and will call, but it sounds like those two things have subsided substantially since re-opening.
Posted: 10/24/21 at 5:23pm
Posted: 10/24/21 at 8:51pm
Posted: 10/25/21 at 12:44pm
When I was in the city the week of Sep 14th I was able to get my full 8 show week of tickets printed. The Nederlander houses were by far the easiest to get them printed at which was nice since 4 of my shows were there. All of them did it with no hassle. The Schubert houses had me do it the day of, which is fine. The Kerr was by far the most difficult. I went there after the Wilson to get my ticket printed and they said Jujamcyn wasn't printing tickets. When I told the box office person they printed it at the Wilson he rolled his eyes and told my quite snarkily to come back the day of. When I showed up the day of I got the other box office attendant who happily printed it for my, but the guy who told me to come back was giving major side eye.
Posted: 10/25/21 at 11:29pm
Maybe y'all are just catching people on bad days, but I haven't had any issues with box office staff at all.
Must be my charm and good looks.
Updated On: 10/25/21 at 11:29 PM
Posted: 10/26/21 at 12:33am
LizzieCurry said: "I believe most (or all?) Major League Baseball games are now mobile-only. I looked into this a lot earlier this year, since I went to three games this season, my first since 2019. I wish I could find that specific article, but a ticketing agent said there are ways to get a printed one, but they don't make it public. You can ask, though. I seem to remember at CitiField there was smallish print on their signs (that said you could talk to a ticketing agent if you were having trouble or didn't have a phone) about tickets being mobile-only.
This isn't the story I was thinking of, but it's a nice one about printed tickets:
https://www.si.com/mlb/2019/09/12/baseball-tickets-los-angeles-dodgers-opening-day"
Yankee Stadium when I was there this season had their box office closed. I don't know what people did if they had Ticketmaster trouble...
Posted: 10/26/21 at 11:20pm
When I bought my ticket for Mrs. Doubtfire, they asked me if I wanted a printed ticket or an e-ticket. I rushed Waitress that same day and it was supposed to be an e-ticket, but I hadn't gotten the email after a few minutes so the guy at the box office just printed it for me. I also got a physical ticket at Six, but that may have been because I did standing room and they sold that ~20 minutes before curtain.
Posted: 10/26/21 at 11:32pm
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