This is my 2 cents after seeing it back in January.
It felt sterile and cold (and not because of the snow) it just felt at one time like a theme park show, yet shallow. Perhaps the effects could have been better although I loved the projections.
There is something about Lion King I love, the aesthetic and all that makes you feel like you are watching something special (faults asside), with Frozen I felt like I was almost watching a film, there was a strange disconnect between the show and the audience that I dont usually get with shows I love. It is hard to explain, it almost felt like I am here in my seat and you are up there on the stage, it sounds silly but i cant explain it better, there was just this disconnect, perhaps it was too polished.
Another thing that bugs me but I dont think was a factor is the story, why they ALWAYS feel they HAVE to change the script from the movie. and NO, not having a staircase did not make a difference, lol.
But I was not surprised by the closure, the theatre was 2/3 full back in january when ALL the other shows I saw were FULL. so I believe COVID or not, it would have closed this year at some point,
Perhaps it would have done better at a smaller venue
http://www.flickr.com/photos/27199361@N08/ Phantom at the Royal Empire Theatre