ANewBrainn said: "hollebolle said: "ANewBrainn said: "Icalled the seatgeek line and they told me I can only do this directly with Jujamcyn because it's a cast issue. My head's gonna explode I'm so frustrated."
Huh, I had no issues talking to two separate people (except the lack of communication back to me after the first call), and I did say it was about Beanie. I think the folks I talked to were communicating with the Jujamcyn team. Maybe try calling back? Did you tell them you tried filling out the form and never heard back?
To answer your other question, they refunded everything, including fees."
I called the Jujamcyn Seat Geek line and they told me they couldn't help with any ticket exchanges because of cast absences and I did mention Beanie. I've never been able to reach a human calling the Jujamcyn Customer Service line"
Definitely try emailing jujamcyn@seatgeek.com. I've gotten a few refunds that way, and they're usually very prompt with a reply.