I was there and it was, in a word, a nightmare. LOL. God bless the Lunt-Fontanne staff for all they had to deal with. They clearly didn't have any answers to give people.
I had my tickets to see Nicholas Christopher for a few months after the incredible word of mouth that started during previews in March. Sadly, I won't be able to make it for any of the performances for the rest of this weekend. Maybe I'll be able to swing it for one of his November dates, or if he has any random ones pop up in the meantime.
Anyway, on with the mess. As others have said, we were on 46th street for over an hour. I got into the line around 6:15 and was close to the front. I was able to see through the doors of the theatre and saw the commotion of the front of house staff, etc. We were told it was technical difficulties and that they'd try to get us in as soon as possible.
For some reason, they were allowing people into the mezzanine if they wanted to wait inside. We had no idea what that meant or why some people were allowed to go upstairs, buy merchandise, cocktails, etc. I, and others, were talking about how odd it was that if there were technical difficulties people could go to the mezzanine and potentially see what was happening. Still unclear what happened during that time.
Around 7:30, the front of house manager came out and announced that the automation was shut down and that they'd be offering refunds or we could stay for the. "once in a lifetime opportunity" that was a concert production. I chose to get my refund. Not many stayed for the concert. I feel bad for those who did because we were led to believe it would be the whole score. It was only the first 40 minutes. How terrible. The audience had waited so patiently all night for that.
People were yelling and fighting. The box office staff were trying their best to accommodate everyone, but it was hopeless at a certain point. So many people bought tickets through TDF or the Lottery because Groban was out. Refunds were much more complicated for them. They were not helpful with exchanges. It was all just messy. Ah well.
I felt terrible for the people who traveled into New York to see this show, had hotel rooms, arranged their schedules, etc. It's just a crappy thing to happen. Many people said that they could only afford to see the show with Groban out and if they do get an exchange, they will have a hefty difference to pay. I'm lucky to live in NYC and be able to see it whenever I choose to. I don't take that for granted.
Ultimately, just a really difficult night for everyone at the theatre. I'd say the company of the show were troopers, but the 40 minute concert puts a bad taste in my mouth.
I digress. Oy.
What was most annoying to me was that the refunds took so long that I wasn't out of the lobby until well after 8:30. I wish I could've gone to another theatre nearby and tried to get a last minute ticket to something else. Not meant to be tonight I suppose!
Definitely a night to remember.