This is such a warm, sweet show, and I'm so happy I saw it on Sunday. It's heartfelt and sentimental, but not cloying, and while it's a funny robot com-com it doesn't feel slight. They've captured the right tone. As advertised, the lighting, sets, and projections are marvelous—yes, very similar to Company, but with additional bells and whistles and it's more constantly in motion. This must've been a beast to tech with all the moving parts the cast has to navigate on time. Technically, the performance went off without a hitch and I was impressed by how fluidly everything clipped along. Michael Arden's done excellent work here and there's one moment in particular that's breathtaking and that I can't wait for more people to experience. While there aren't really standout songs or lyrics in the score, there are memorable themes and it's pleasing to listen to. The orchestrations have this stringy/piano, sweeping, nostalgic sound that kind of has the feel of a film score that gets you sentimental and you like to return to, if that makes sense. When they do a cast recording, they'd better record the incidental music. Casting's solid across the board but I came away especially impressed with Darren Criss, who's so endearing in this. The audience was with it—open and engaged with lots of genuine laughs, and applause at some of the jokes that landed most.
There's dialogue they can refine and moments where they can find additional laughs over previews. And I think that they more successfully handled Oliver's relationship with his human than Claire's. While I didn't get that false ending feeling others have gotten, it did feel like it was in the process of winding down for longer than it probably should have. Unfortunately the set is rather noisy during transitions, including transitions that occur during songs, and I hope they're able to dampen the sound. It wasn't enough to take me out of the action (and I sat close) but it is a bit distracting and was loud enough to make me think "gee, I hope that they do something about this during previews."
I'll echo previous posts about sightlines being an issue. My rush seat was front row side and not marked partial view, and while I saw probably 85–90% of the action, pretty much any scene in their rooms had some degree of obstruction. At least whenever two of them were in the same room I could focus on whoever was visible. I can't imagine what it was like for the multiple people further over in the actual partial view seats. For anyone trying digital rush, I'd caution against taking any marked partial view seat in the first couple rows and suggest trying again another day if possible because it would be a shame to miss that much. I'd gladly sit in my "non-partial view" seat again, but too far over when you're in the first few rows is pushing it.
It'll be a tough road for an original show like this, but it's got a lot of heart. FIngers crossed it can build the positive word of mouth it needs.