Posted: 6/19/18 at 9:31am
Anyone have any luck on the phone this morning? I've been sitting here redialing over and over, but am getting a busy signal.
Updated On: 6/19/18 at 09:31 AM
Posted: 6/19/18 at 11:26am
And, so far, no one at Show Score (whom I got my tickets through) seems to know anything about a cancellation on 7/19. Oy. What a pain. Should have listened to that voice in my head that told me NOT to go through them.
Updated On: 6/19/18 at 11:26 AM
Posted: 6/19/18 at 11:30am
Posted: 6/19/18 at 11:50am
WesternSky2 said: "Anyone have any luck on the phone this morning? I've been sitting here redialing over and over, but am getting a busy signal."
According to Facebook, they're telling people to DM them on the Colonial Theatre page. Seems to be more effective than calling.
Posted: 6/19/18 at 12:15pm
I sent them a message this morning, about an hour later they replied asking for my confirmation number and dates I was looking to exchange to. Hopefully I'll see an email or reply later today, but I feel better knowing at least I'm some sort of queue, instead of being on hold on the phone. Ain't nobody got time for that!
Posted: 6/19/18 at 12:32pm
Taboo - this is wildly strange: Show Score (just heard back from them) said they have NOTHING which indicates the 7/19 performance has been cancelled. I'm going to be beyond pissed if they screw this up and I'm not able to get other tickets. (I have no access to FB from work, so I can't try to contact them through that, but will once I get home tonight.)
Posted: 6/19/18 at 1:40pm
Emerson ended up responding to me on Twitter. They had me DM them, and my cancelled tickets were rescheduled for another date within 30 minutes!
The employees are really working their butts off to get back to people. It must just be a nightmare today. They were really kind and fast to take care of me once they were able to respond.
Posted: 6/19/18 at 2:21pm
Posted: 6/19/18 at 2:30pm
If you can, DM them on Facebook or Twitter. They're actively getting back to those messages throughout the day and are doing exchanges without getting on the phone at all.
Posted: 6/19/18 at 3:43pm
People should have only booked through the theater's website. People who don't run the risk of not getting much information or being refunded. Third party websites are just stupid. I've made that mistake before. I booked for August 16th the moment they announced the extension weeks ago and haven't been affected. I still feel terrible for the people who booked it for their first two weeks, it seems like such a long time to fix an issue, knowing this is a short run with high demand. This was handled very poorly.
Posted: 6/19/18 at 3:46pm
Except Show Score does this all the time, they buy group tickets and have an event. I have no doubt that I'll get my money back if that's what it comes to, I'd just like to know so I can make alternative arrangements if necessary.
Posted: 6/19/18 at 3:53pm
I heard back from them via FB DM about 3 hours later and they said I was confirmed for my new date and sure enough, there was a new ticket in my email inbox, with a better ticket than what I had before. (That was damn miraculous!)
Luckily, I was able to modify my Amtrak with no fee. I did lose out on the hotel I wanted, but I found another cheaper one I liked.
dramamama611, if it helps, this is what t came in my email last night. If you move to the 18th, maybe I'll see you there.
Dear guest:
New dates for the engagement of MOULIN ROUGE! THE MUSICAL have been set following an isolated construction issue in the renovation of the Emerson Colonial Theatre.
An updated performance schedule is below.
As your previously selected performance has been affected, a member of our customer service team will be in touch with you within the next 72 hours to address your ticketing needs. If you would prefer, you may call the box office at 888-616-0272, but please know that there are longer-than-usual wait times due to high call volume.
For the latest updates for all performances and events at the Emerson Colonial Theatre, please visit www.emersoncolonialtheatre.com.
Thank you for your patience and understanding during this time. We look forward to welcoming you to the Colonial and to the MOULIN ROUGE! very soon.
NEW PERFORMANCE SCHEDULE
Tuesday, July 10, 2018 at 8pm
Thursday, July 12, 2018 at 8pm
Friday, July 13, 2018 at 8pm
Saturday, July 14, 2018 at 2pm and 8pm
Sunday, July 15, 2018 at 7pm
Wednesday, July 18, 2018 at 2pm and 8pm
Friday, July 20, 2018 at 8pm
Saturday, July 21, 2018 at 2pm and 8pm
Sunday, July 22, 2018 at 1pm and 7pm
Tuesday, July 24, 2018 at 8pm
Wednesday, July 25, 2018 at 8pm
Thursday, July 26, 2018 at 8pm
Friday, July 27, 2018 at 8pm
Saturday, July 28, 2018 at 2pm and 8pm
Sunday, July 29, 2018 at 7pm
Tuesday, July 31, 2018 at 8pm
Wednesday, August 1, 2018 at 8pm
Thursday, August 2, 2018 at 8pm
Friday, August 3, 2018 at 8pm
Saturday, August 4, 2018 at 2pm and 8pm
Sunday, August 5, 2018 at 1pm and 7pm
Tuesday, August 7, 2018 at 8pm
Wednesday, August 8, 2018 at 2pm and 8pm
Thursday, August 9, 2018 at 8pm
Friday, August 10, 2018 at 8pm
Saturday, August 11, 2018 at 2pm and 8pm
Sunday, August 12, 2018 at 3pm
Tuesday, August 14, 2018 at 8pm
Wednesday, August 15, 2018 at 2pm and 8pm
Thursday, August 16, 2018 at 8pm
Friday, August 17, 2018 at 8pm
Saturday, August 18, 2018 at 2pm and 8pm
Sunday, August 19, 2018 at 7pm
Posted: 6/19/18 at 4:25pm
Thanks, Taboo - maybe now they won't think I'm a conspiracy theorist!
Posted: 6/19/18 at 4:43pm
I also contacted them through the Emerson FB. I looked on the website beforehand and saw my exact same seat from my cancelled performance to the performance that I wanted to move to. I mentioned that in my message on FB and I was confirmed for that seat. I kept my tone friendly and understanding.
They're getting so many 1-star reviews on their FB right now. Honestly though, there really isn't much that they could have done and they're working really hard to make things right. However, based on people's reviews, many want the theater to reimburse for flights and hotels, which just isn't a thing, unfortunately, unless it's bought as a package.
Posted: 6/19/18 at 5:07pm
sorano916 said: "I also contacted them through the Emerson FB. I looked on the website beforehand and saw my exact same seat from my cancelled performance to the performance that I wanted to move to. I mentioned that in my message on FB and I was confirmed for that seat. I kept my tone friendly and understanding.
They're getting so many 1-star reviews on their FB right now. Honestly though, there really isn't much that they could have done and they're working really hard to make things right. However, based on people's reviews, many want the theater to reimburse for flights and hotels, which just isn't a thing, unfortunately, unless it's bought as a package."
Agree. They are doing the best they can of a crappy situation. I just got my seat swapped via DM. I really do think that’s the best option. Phone calls just goes dead. Yesterday, you could still ask for a callback and not lose your place in queue but the shear volume today made the impossible. Just be courteous and they can be very accommodating.
Posted: 6/19/18 at 5:22pm
I agree that it totally sucks, but I'm not really sure what people really think can be done. It's not something that could be forseen.
UPDATE: I sent ShowScore a copy of Taboo's email, and they "investigated" and found out I was right. Of course, I was right HOURS ago, too. End result: both my ticket costs AND processing fees are being refunded
Now I have to decide what OTHER tickets to get.
Posted: 6/19/18 at 8:11pm
I agree that the 1 star reviews and threats are not nice for the theatre. I will give them the benefit of the doubt that they did not come up with the new performance schedule. Obviously whatever happened is on the theatre owners. But, I would definitely put the producers more at fault for the random cancellations or time changes.
I messaged them through Facebook and am waiting for a response. But, I bet it won't be until tomorrow.
Posted: 6/19/18 at 9:39pm
Posted: 6/19/18 at 9:50pm
Thank you to everyone who posted about contacting them through Facebook or Twitter. I had been calling unsuccessfully and never thought of contacting them through social media till I saw the posts here. I sent them a couple dates I could do, and they responded about 4 hours later that I will get the same seat on one of the dates I suggested. Best of luck to everyone in this fiasco!
Posted: 6/19/18 at 11:35pm
I'd love to know what happened in the auditorium to make this such a big deal?
Posted: 6/20/18 at 9:14am
Posted: 6/20/18 at 9:24am
haven't really been following the cancellation schedule but just noticed that my ticket for the July 18th performance is still on. What is the reason the 19th was canceled?
Posted: 6/20/18 at 9:27am
Why, do you trust no one? If there was no construction failure (or other structure related concerns), why were the actors given a week off from rehearsal?
The only thing that I'm dying to find out is why did it effect any performances after previews started. THAT's the part that has me scratching my head.
Posted: 6/20/18 at 10:11am
Posted: 6/20/18 at 11:50am
I live nearby the theater so I see it on most days. From the outside, there's so much construction in/around the building that houses the Colonial so I was skeptic if they could put on the show by June 27th. It just looks like there's so many potential hazards around that could have caused something structural inside to fail. Just my observation though.
