Bettyboy72 said: "I actually miss Colony more than any of those Broadway souvenir shops. I know a few of you have worked there, so please don’t take offense. However, I’ve typically found those stores populated with nasty bitter theatre fan employees who were so rude and condescending. They have conversations out loud with each other about how annoying and stupid customers are. They would also trash shows and actors within earshot of customers. Their unpleasantness kept me from returning."
This was, unfortunately, also my first experience with One Shubert Alley on my very first trip to the city as a brand-new theater fan. Of course, I knew nothing about how casting changes worked, or merch, etc. and whoever was working did nothing to hide their irritation about me asking them for an OBC Wicked window card. I was afraid to go back thereafter, and the 2-3 times I did go back were very stressful and I spent very little time.
Of course, now, I realize they were probably exhausted by fans just like me asking them the same questions all the time, but still - wasn't pleasant.
Regardless, it's such a theater district mainstay; sad to see it go.
I only ever got to Colony once before it closed, as it closed before I moved here, and while all record stores have basically gone extinct, it sure would be nice to have something like that again.